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Citrix versions compatibility

Hi everybody.
We have two clients. They are using different versions of Citrix. We don't know what versions of Citrix servers they are using but we are using citrix client version 9 and  4 to connect to their servers. The task is to use one citrix client version 9 to connect both clients' servers for more flexibility.  When we try to use citrix client version 9 instead of version 4 all users freeze. My question is what can be a reason why all users freeze? What we can do to resolve it?
Microsoft Legacy OSVMware

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8/22/2022 - Mon