ali_0708
asked on
HP Laserjet 1020 printing errors on SBS 2003 server
good morning,
having some ongoing trouble with a hp laserjet 1020 at the moment.
setup is SBS2003 server, 2x HP printers one USB one ethernet, with the usb one plugged directly into the server (Laserjet 1020). workstations are Acers with Vista business and otherwise work perfectly.
Symptoms:
the HP plugged in via ethernet works perfectly from all workstations. The USB Laserjet 1020 works from most - however when one of the workstations prints to the USB laserjet 1020 it jams in the queue and to clear it we must log onto the server and restart the print spooler.
If the printer is disconnected from the server and shared from one of the other workstations it works great
I've also completely removed the printer from the server and reinstalled it with the latest software.
Due to another problem we had to reinstall Vista business on said workstation and hoped it would clear the problem - however it persists.
having some ongoing trouble with a hp laserjet 1020 at the moment.
setup is SBS2003 server, 2x HP printers one USB one ethernet, with the usb one plugged directly into the server (Laserjet 1020). workstations are Acers with Vista business and otherwise work perfectly.
Symptoms:
the HP plugged in via ethernet works perfectly from all workstations. The USB Laserjet 1020 works from most - however when one of the workstations prints to the USB laserjet 1020 it jams in the queue and to clear it we must log onto the server and restart the print spooler.
If the printer is disconnected from the server and shared from one of the other workstations it works great
I've also completely removed the printer from the server and reinstalled it with the latest software.
Due to another problem we had to reinstall Vista business on said workstation and hoped it would clear the problem - however it persists.
ASKER
thanks for the quick reply - unfortunately the Laserjet 1020 driver doesnt give the option to use PCL5/6/PS/RPCS etc..
I have however just unticked "allow this service to interact with the desktop" under the print spooler service on the server and it seems to be working.
I have however just unticked "allow this service to interact with the desktop" under the print spooler service on the server and it seems to be working.
SOLUTION
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euhm, we were in progress of solving this question, why are you asking to close it?
just monitor it and leave the question open, if the problem is resolved give points, if it isn't we continue the work.
just monitor it and leave the question open, if the problem is resolved give points, if it isn't we continue the work.
ASKER
as far as I can tell the driver has many reported issues both on EE and HP.com forums.
I believe the problem to be solved now, but I will leave the question open in the meantime and come back to you if the problem re-occurrs, although I dont believe asking to close the question originally was inappropriate.
many thanks for your assistance it is greatly appreciated!
I believe the problem to be solved now, but I will leave the question open in the meantime and come back to you if the problem re-occurrs, although I dont believe asking to close the question originally was inappropriate.
many thanks for your assistance it is greatly appreciated!
ASKER CERTIFIED SOLUTION
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ali_0708,
and actually it's better just to use network printers, and not to connect them directly to the SBS using usb.
if they are installed correctly onto the SBS (drivers only, not the whole software) they will be added to the users printers when they logon.
suppsaws
and actually it's better just to use network printers, and not to connect them directly to the SBS using usb.
if they are installed correctly onto the SBS (drivers only, not the whole software) they will be added to the users printers when they logon.
suppsaws
ASKER
thanks for the assistance suppsaws and dansdaduk - the solution I mentioned above seems to be working in this instance!
I will split the points although I feel DansdadUK gave a clearer picture as to why it wasnt working - I also agree with you suppsaws that a USB printer connected directly to the server isnt the best idea but it's not my installation I'm just helping out and it's not always an option to tell someone to spend money they feel they have already spent!
I will split the points although I feel DansdadUK gave a clearer picture as to why it wasnt working - I also agree with you suppsaws that a USB printer connected directly to the server isnt the best idea but it's not my installation I'm just helping out and it's not always an option to tell someone to spend money they feel they have already spent!
try other drivers:
PS drivers, PCL5 and PCL6
Regards,
suppsaws