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troubleshooting Question

Connecting to RWW through SBS 2008

Avatar of john2060
john2060 asked on
Windows XPSBS
4 Comments1 Solution525 ViewsLast Modified:
We have a new installation of SBS 2008 and are leveraging its great Remote Web Workplace capabilities.  We used this all the time with our former SBS 2003 server and it worked beautifully.  Unfortunately, SBS 2008 seems to have added some complexity.

I can attach to the server and control this plus all workstations from home without an issue.  I am running Vista there.  However, users are reporting problems with this same functionality.  For the most part, they have XP SP2 or SP3 on their home computers and either IE6 or IE7. FYI We have a Thawte certificate installed on the server to aid in ease of connectivity.  One of the users gets a message about not being able to connect to the remote computer because RDP 6 or above is needed.  However, this requirement has been met already.  And, trying to install the RDP 6.1 package from MS will not work as it reports I already have a later version.

I found an article about re-registering a DLL to get this working and did so.  Now the user gets a windows dialog box stating they they need to log in to terminal services and asks for the user name and password again (when it should be passing this info through).  No iteration of entering their credentials works though.

This is a similar problem with another user but I did not try the DLL registration so they cannot get past the point of selecting their computer withour receiving the RDP 6 error and being booted out.

This is quite frustrating that I have problems on a common basis getting people into this new system.  Where MS should have made it easier to connect to, they seem to have made it harder.  Is there a recommended approach to configure remote computers to reliably connect to this new server.  It is a pain to try to figure out each problem individually and I do not have the luxury of traveling out to each person's home to do this.

Thank you!
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