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Activesync Windows Mobile only connects as Guest

I have an XP PC on a domain.
I have a windows mobile 6.1 verizon phone.
I am using wireless activesync with my exchange server sucesfully.

I need to sync my "files" and I believe I cannot do this wirelessly so I am trying to do it through the USB connection.
When ever I connect the USB cable, the ActiveSync program opens on the PC and says there is a problem syncing sucessfully and only connects at Guest.
I can Explore the device, so I know i have a connection.
When I run the Troubleshooter it comes up clean.

One the phone, when I go to ActiveSync - Options   the check box to select Files is greyed out.

I assume this is because I am in 'Guest' mode.

Where am I going wrong?
Windows OSCell Phones

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8/22/2022 - Mon