Avatar of Marino Scotoni
Marino Scotoni
Flag for Switzerland asked on

HP 2530p unknown bios password

An unknown password was put into the administrator bios account. Unable to access the bios, HP says that they have to change the motherboard. I know that I use only two passwords for my computers, neither is the one that is in the bios. There is also a user in the bios. The tech support at hp told me to take out the RTC battery, which I did, now it's even worse, no wifi and no bluetooth. Would be reall greatful if someone has a solution to this problem. Normally you just clear the cmos and everything is back to normal. I'm sure a motherboard change (after 2 months) is pretty costly.

Avatar of undefined
Last Comment
Marino Scotoni

8/22/2022 - Mon

I'm afraid HP told you your option, send them the notebook so they can replace the mainboard. Today's laptops have a security chip and if you don't know the password then you won't be able to reset it.
Marino Scotoni

Thank you for your coment rindi. For the moment everything is activated on this hp, so it's only bothersome if I want to change something in the bios. HP should have maybe built something into this machine were they would not have to change the motherboard if the bios cannot be accessed.

Some manufacturers do have a master password that is unique to the particular notebook, but they will only give you that if you can give them proof of ownership, and often the price for that service is similar to actually changing the mainboard. But obviously HP didn't provide that with your notebook.
I started with Experts Exchange in 2004 and it's been a mainstay of my professional computing life since. It helped me launch a career as a programmer / Oracle data analyst
William Peck
Marino Scotoni

View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
See Pricing Options
Start Free Trial
Ask your own question & get feedback from real experts
Find out why thousands trust the EE community with their toughest problems.