Link to home
Start Free TrialLog in
Avatar of Marino Scotoni
Marino ScotoniFlag for Switzerland

asked on

HP 2530p unknown bios password

An unknown password was put into the administrator bios account. Unable to access the bios, HP says that they have to change the motherboard. I know that I use only two passwords for my computers, neither is the one that is in the bios. There is also a user in the bios. The tech support at hp told me to take out the RTC battery, which I did, now it's even worse, no wifi and no bluetooth. Would be reall greatful if someone has a solution to this problem. Normally you just clear the cmos and everything is back to normal. I'm sure a motherboard change (after 2 months) is pretty costly.
Avatar of rindi
rindi
Flag of Switzerland image

I'm afraid HP told you your option, send them the notebook so they can replace the mainboard. Today's laptops have a security chip and if you don't know the password then you won't be able to reset it.
Avatar of Marino Scotoni

ASKER

Thank you for your coment rindi. For the moment everything is activated on this hp, so it's only bothersome if I want to change something in the bios. HP should have maybe built something into this machine were they would not have to change the motherboard if the bios cannot be accessed.
Some manufacturers do have a master password that is unique to the particular notebook, but they will only give you that if you can give them proof of ownership, and often the price for that service is similar to actually changing the mainboard. But obviously HP didn't provide that with your notebook.
ASKER CERTIFIED SOLUTION
Avatar of Marino Scotoni
Marino Scotoni
Flag of Switzerland image

Link to home
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
Start Free Trial