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Kofax Ascent Capture / Fax Server Integration Error

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Last Modified: 2012-05-06
Hello.  I am working on trying to resolve an issue with integrating messageopen/plus with Kofax Ascent Capture.  If I send a document to the fax server, messageopen/plus gets as far as launching Ascent Capture Scan module but gives the following error:

"An error occurred while importing the file "C:\messageplus\indexer\R001D001.tif".  Bad Filename Or Number: Error originally reported by Image Controls: 52 "Bad Filename Or Number"

If I open Ascent Capture and manually import the same image from the same directory, it works fine.  It's almost as if Ascent Capture is loading under a different user when initiated by messageplus/open.  Is there any way to verify this?

Thanks.
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