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Outlook font size changing when creating/replying a message

"when I open a new email message or reply to someones email message the font automatically changes (even my salutation which is preset) to a font size of like 6&so a standard email message from someone else can be full size at 12 font the second I click on reply or forward the entire email becomes that small 6 font size. I am not sure how this happened but it is so annoying because it keeps coming back. hope you can help me on this." this what my client told me. i cant also figure out how to tackle this. any help would be greatly appreciated. thanks.

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8/22/2022 - Mon