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Memos aren't synchronizing on Blackberry when using Exchange 2k7 + Blackberry Professional

Last Modified: 2012-08-14
I have a few users on our network that are reporting that changes to their Blackberry memos aren't reflecting in their Exchange mailbox. When they log in via OWA or Outlook nothing they put on their Blackberry memos ever shows up. What could be causing this?

Quick background : Recently fixed a problem of no updates at all from Blackberry going to mailbox : user account for Blackberry services was not BESAdmin; this was corrected and calendars began updating from changes made on Blackberry's. Now it seems memos still aren't working : what else to check?
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