Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

Troubleshooting
Research
Professional Opinions
Ask a Question
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

troubleshooting Question

Dell Precision M6300 with D/Dock Docking station - docking station ceases to work with PCI video installed

Avatar of atroutcatcher
atroutcatcherFlag for United States of America asked on
Laptops NotebooksInternet / Email SoftwareDisplays / Monitors
11 Comments1 Solution3014 ViewsLast Modified:
We have a Dell Precision M6300 laptop that has been recently connected to a Dell D/Dock Docking station ( also known as an expansion station).  Peripherals work fine with the exception of the external monitors ( two Dell 1901FP monitors) and the resolution they are providing.

The laptop can display 1920x1200 while the max resolution for the monitors appears to be 1280x1024 (although the monitors were running a much higher resolution when connected to another desktop in the shop -- why, I don't understand).  Video card on the desktop in question was a dual-link card which was apparently allowing the higher resolution.

With that, we talked with Dell Technical support and were told that the M6300 could drive higher resolutions IF we purchased a D/Dock Expansion station and then installed a dual-link video card in the available PCI slot.

Now for the real issue.  When the PCI card is installed, the docking station immediately loses power when the docking station power button is pressed -- and with the laptop in the docked position.

Is this a defective video card?  Defective docking station?

Does anyone have this scenario working and what is the highest resolution you are seeing?
ASKER CERTIFIED SOLUTION
Avatar of f-king
f-kingFlag of Portugal imageIT support technician

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Commented:
This problem has been solved!
Unlock 1 Answer and 11 Comments.
See Answers