We help IT Professionals succeed at work.
Get Started

Blackberry Professional Software Error

1,922 Views
Last Modified: 2012-08-14
Hello experts!

Beating my head against a wall here. Trying to install Blackberry Professional Server on a small business server 2003 box. Install goes fine but when I go to open the Blackberry manager to start adding users etc I get the following error.

"Database Login Failed Using Trusted Credentials. Please Try Again"

I select Ok and get a prompt Titled: Database Authentication

Database Name: "my database name"
User Name:
Password:

I've tried using "sa" as the user name and the password I used to setup MSDE and I get another error.

"System problem - Please review log for additional information Connection to database failed to initialize"

I'm attaching the log file below.

Also screen shots of the errors are attached as well.

Thank you for any help.
UTF-8 encoded
[30000] (02/25 23:43:10.640):{0x1CCC} Current Date: 2009/02/25
[30000] (02/25 23:43:10.640):{0x1CCC} [DIAG] EVENT=Thread_report, THREADID=0x1CCC, THREADNAME="DebugLogger"
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Current Process: H:\Program Files\Research In Motion\BlackBerry Enterprise Server\BBMgr\Server\SMBbbmgrw32.exe
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Current Process logged on as: GCE\bpsadmin, Start Time: Feb 25 2009 23:43:10, Uptime (seconds): 0
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Current Process id: 5512
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Computer Host Name: SBSSV, OS Version: 5.2, Build number 3790, ServicePack Major 2, ServicePack Minor 0
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Processor Identifier: x86 Family 15 Model 47 Stepping 2
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Processor Vendor Identifier: AuthenticAMD
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Processor Name String: AMD Athlon(tm) 64 Processor 3800+
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Number of Processors: 1
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] 35 percent of memory in use.
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Total size of physical memory: 3145168 KB
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Size of physical memory available: 2042640 KB
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Size of the committed memory limit: 4558992 KB
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Size of available memory to commit: 2832620 KB
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Total size of the user mode portion of the virtual address space of the BES process: 2097024 KB
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Size of unreserved and uncommitted memory in the user mode portion of the virtual address space of the BES process: 2034080 KB
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Total HD bytes: 99435372544, Total free bytes = 52188827648
[30000] (02/25 23:43:10.656):{0x1CCC} [ENV] System up time: 0 days 00 hrs 13 mins 38 secs
[30000] (02/25 23:43:10.656):{0x1CCC} [ENV] Local Time Zone: Eastern Daylight Time (GMT-05:00)
[30000] (02/25 23:43:10.656):{0x1CCC} [ENV] TCP/IP provider (Winsock) File Version: 5.2.3790.0 (H:\WINDOWS\System32\wsock32.dll)
[30000] (02/25 23:43:10.656):{0x1CCC} [ENV] Local machine IP Address = 192.168.1.10
[30000] (02/25 23:43:10.656):{0x1CCC} [ENV] Winsock2 file: Network Location Awareness (NLA) Namespace, Version: 5.2.3790.4318 (H:\WINDOWS\System32\mswsock.dll)
[30000] (02/25 23:43:10.656):{0x1CCC} [ENV] Microsoft XML Parser 4.0: H:\WINDOWS\system32\msxml4.dll, Version: 4.20.9870.0
[30000] (02/25 23:43:10.656):{0x1CCC} [ENV] MDAC version: 2.82.3959.0
[30000] (02/25 23:43:10.656):{0x1CCC} [ENV] MSADO15.DLL: H:\Program Files\Common Files\System\ado\msado15.dll, Version: 2.82.3959.0
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: System
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: smss.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: csrss.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: winlogon.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: services.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: lsass.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: spoolsv.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: msdtc.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: dllhost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: agent.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: backupserver.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: schedul2.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: dfssvc.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: dns.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: ekrn.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: era.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: FileZilla server.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: inetinfo.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: endpoint.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: jqs.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: llssrv.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: ramaint.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: LogMeIn.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: LMIGuardian.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: sqlservr.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: sqlservr.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: sqlservr.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: sqlservr.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: sqlservr.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: ntfrs.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: PRTG Traffic Grapher.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: PRTG Traffic Grapher.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: prtgwatchdog.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: sbscrexe.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: SFUSVC.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: CDPAgentService.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: NsCatCom.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: OWSTIMER.EXE
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: sqlagent.EXE
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: tlntsvr.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: wins.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: wsusservice.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: exmgmt.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: mad.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: LogMeIn.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: LMIGuardian.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: mssearch.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: store.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: wmiprvse.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: wmiprvse.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: dllhost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: w3wp.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: explorer.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: w3wp.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: wuauclt.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: SOUNDMAN.EXE
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: LogMeInSystray.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: TrueImageMonitor.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: TimounterMonitor.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: schedhlp.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: jusched.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: egui.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: spicetray.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: LMIGuardian.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: ctfmon.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: AddrBook.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: NsCatCom.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: sqlmangr.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: spiceworks.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: BlackBerryController.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: BlackberryRouter.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: BlackBerryDispatcher.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: bmds.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: BBAttachServer.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: BESAlert.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: SMBbbmgrw32.exe
[30000] (02/25 23:43:10.671):{0x1C74} [DIAG] EVENT=Register_thread, THREADID=0x1C74, THREADNAME="TimerThread"
[30000] (02/25 23:43:10.703):{0x1C94} BlackBerry Manager Version 4.1.4.17 starting...
[30000] (02/25 23:43:11.171):{0x1C94} Mailstore Connector initialized.
[30000] (02/25 23:43:11.890):{0x1C94} [ENV] [DB] Connection String = Server=SBSSV;Database=BBERRY2;Trusted_Connection=Yes
[30000] (02/25 23:43:11.890):{0x1C94} [ENV] [DB] DBMS Name = Microsoft SQL Server;  DBMS Version = 08.00.0760;  Provider Name = sqloledb.dll;  Provider Friendly Name = Microsoft OLE DB Provider for SQL Server;  OLE DB Version = 02.70;  Provider Version = 08.10.3959
[35019] (02/25 23:43:11.890):{0x1C94} [ENV] [DB] Database Schema Version:  4.1.4 <4.1.2.2007.04.11>
[00000] (02/25 23:43:11.953):{0x1C94} DBUtil::initASCL(): ASCL failed to initialize
[30000] (02/25 23:43:11.968):{0x1C94} DBUtil::setLoginName(): Failed to set the login name for the database
[30000] (02/25 23:43:25.718):{0x1C94} DBUtil::setLoginName(): Failed to set the login name for the database
[00000] (02/25 23:43:25.718):{0x1C94} DBUtil::initASCL(): ASCL failed to initialize
[30000] (02/25 23:43:25.718):{0x1C94} DBUtil::setLoginName(): Failed to set the login name for the database
[00000] (02/25 23:43:25.734):{0x1C94} DBUtil::initASCL(): ASCL failed to initialize
[00000] (02/25 23:43:25.734):{0x1C94} BlackBerry Manager has failed to initialize. Shutting down...
[30000] (02/25 23:43:31.078):{0x1C94} BlackBerry Manager has shutdown

Open in new window

scrn1.JPG
scrn2.JPG
scrn3.JPG
Comment
Watch Question
This problem has been solved!
Unlock 2 Answers and 4 Comments.
See Answers
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE