Link to home
Create AccountLog in
Windows Server 2003

Windows Server 2003

--

Questions

--

Followers

Top Experts

Avatar of kinetik20
kinetik20🇺🇸

Blackberry Professional Software Error
Hello experts!

Beating my head against a wall here. Trying to install Blackberry Professional Server on a small business server 2003 box. Install goes fine but when I go to open the Blackberry manager to start adding users etc I get the following error.

"Database Login Failed Using Trusted Credentials. Please Try Again"

I select Ok and get a prompt Titled: Database Authentication

Database Name: "my database name"
User Name:
Password:

I've tried using "sa" as the user name and the password I used to setup MSDE and I get another error.

"System problem - Please review log for additional information Connection to database failed to initialize"

I'm attaching the log file below.

Also screen shots of the errors are attached as well.

Thank you for any help.
UTF-8 encoded
[30000] (02/25 23:43:10.640):{0x1CCC} Current Date: 2009/02/25
[30000] (02/25 23:43:10.640):{0x1CCC} [DIAG] EVENT=Thread_report, THREADID=0x1CCC, THREADNAME="DebugLogger"
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Current Process: H:\Program Files\Research In Motion\BlackBerry Enterprise Server\BBMgr\Server\SMBbbmgrw32.exe
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Current Process logged on as: GCE\bpsadmin, Start Time: Feb 25 2009 23:43:10, Uptime (seconds): 0
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Current Process id: 5512
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Computer Host Name: SBSSV, OS Version: 5.2, Build number 3790, ServicePack Major 2, ServicePack Minor 0
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Processor Identifier: x86 Family 15 Model 47 Stepping 2
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Processor Vendor Identifier: AuthenticAMD
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Processor Name String: AMD Athlon(tm) 64 Processor 3800+
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Number of Processors: 1
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] 35 percent of memory in use.
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Total size of physical memory: 3145168 KB
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Size of physical memory available: 2042640 KB
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Size of the committed memory limit: 4558992 KB
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Size of available memory to commit: 2832620 KB
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Total size of the user mode portion of the virtual address space of the BES process: 2097024 KB
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Size of unreserved and uncommitted memory in the user mode portion of the virtual address space of the BES process: 2034080 KB
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Total HD bytes: 99435372544, Total free bytes = 52188827648
[30000] (02/25 23:43:10.656):{0x1CCC} [ENV] System up time: 0 days 00 hrs 13 mins 38 secs
[30000] (02/25 23:43:10.656):{0x1CCC} [ENV] Local Time Zone: Eastern Daylight Time (GMT-05:00)
[30000] (02/25 23:43:10.656):{0x1CCC} [ENV] TCP/IP provider (Winsock) File Version: 5.2.3790.0 (H:\WINDOWS\System32\wsock32.dll)
[30000] (02/25 23:43:10.656):{0x1CCC} [ENV] Local machine IP Address = 192.168.1.10
[30000] (02/25 23:43:10.656):{0x1CCC} [ENV] Winsock2 file: Network Location Awareness (NLA) Namespace, Version: 5.2.3790.4318 (H:\WINDOWS\System32\mswsock.dll)
[30000] (02/25 23:43:10.656):{0x1CCC} [ENV] Microsoft XML Parser 4.0: H:\WINDOWS\system32\msxml4.dll, Version: 4.20.9870.0
[30000] (02/25 23:43:10.656):{0x1CCC} [ENV] MDAC version: 2.82.3959.0
[30000] (02/25 23:43:10.656):{0x1CCC} [ENV] MSADO15.DLL: H:\Program Files\Common Files\System\ado\msado15.dll, Version: 2.82.3959.0
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: System
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: smss.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: csrss.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: winlogon.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: services.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: lsass.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: spoolsv.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: msdtc.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: dllhost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: agent.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: backupserver.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: schedul2.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: dfssvc.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: dns.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: ekrn.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: era.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: FileZilla server.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: inetinfo.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: endpoint.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: jqs.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: llssrv.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: ramaint.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: LogMeIn.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: LMIGuardian.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: sqlservr.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: sqlservr.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: sqlservr.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: sqlservr.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: sqlservr.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: ntfrs.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: PRTG Traffic Grapher.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: PRTG Traffic Grapher.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: prtgwatchdog.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: sbscrexe.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: SFUSVC.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: CDPAgentService.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: NsCatCom.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: OWSTIMER.EXE
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: sqlagent.EXE
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: tlntsvr.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: wins.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: wsusservice.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: exmgmt.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: mad.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: LogMeIn.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: LMIGuardian.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: mssearch.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: store.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: wmiprvse.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: wmiprvse.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: dllhost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: w3wp.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: explorer.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: w3wp.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: wuauclt.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: SOUNDMAN.EXE
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: LogMeInSystray.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: TrueImageMonitor.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: TimounterMonitor.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: schedhlp.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: jusched.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: egui.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: spicetray.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: LMIGuardian.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: ctfmon.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: AddrBook.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: NsCatCom.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: sqlmangr.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: spiceworks.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: BlackBerryController.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: BlackberryRouter.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: BlackBerryDispatcher.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: bmds.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: BBAttachServer.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: BESAlert.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: SMBbbmgrw32.exe
[30000] (02/25 23:43:10.671):{0x1C74} [DIAG] EVENT=Register_thread, THREADID=0x1C74, THREADNAME="TimerThread"
[30000] (02/25 23:43:10.703):{0x1C94} BlackBerry Manager Version 4.1.4.17 starting...
[30000] (02/25 23:43:11.171):{0x1C94} Mailstore Connector initialized.
[30000] (02/25 23:43:11.890):{0x1C94} [ENV] [DB] Connection String = Server=SBSSV;Database=BBERRY2;Trusted_Connection=Yes
[30000] (02/25 23:43:11.890):{0x1C94} [ENV] [DB] DBMS Name = Microsoft SQL Server;  DBMS Version = 08.00.0760;  Provider Name = sqloledb.dll;  Provider Friendly Name = Microsoft OLE DB Provider for SQL Server;  OLE DB Version = 02.70;  Provider Version = 08.10.3959
[35019] (02/25 23:43:11.890):{0x1C94} [ENV] [DB] Database Schema Version:  4.1.4 <4.1.2.2007.04.11>
[00000] (02/25 23:43:11.953):{0x1C94} DBUtil::initASCL(): ASCL failed to initialize
[30000] (02/25 23:43:11.968):{0x1C94} DBUtil::setLoginName(): Failed to set the login name for the database
[30000] (02/25 23:43:25.718):{0x1C94} DBUtil::setLoginName(): Failed to set the login name for the database
[00000] (02/25 23:43:25.718):{0x1C94} DBUtil::initASCL(): ASCL failed to initialize
[30000] (02/25 23:43:25.718):{0x1C94} DBUtil::setLoginName(): Failed to set the login name for the database
[00000] (02/25 23:43:25.734):{0x1C94} DBUtil::initASCL(): ASCL failed to initialize
[00000] (02/25 23:43:25.734):{0x1C94} BlackBerry Manager has failed to initialize. Shutting down...
[30000] (02/25 23:43:31.078):{0x1C94} BlackBerry Manager has shutdown

Open in new window

scrn1.JPG
scrn2.JPG
scrn3.JPG

Zero AI Policy

We believe in human intelligence. Our moderation policy strictly prohibits the use of LLM content in our Q&A threads.


ASKER CERTIFIED SOLUTION
Avatar of waynewilliamswaynewilliams🇬🇧

Link to home
membership
Log in or create a free account to see answer.
Signing up is free and takes 30 seconds. No credit card required.
Create Account

Avatar of kinetik20kinetik20🇺🇸

ASKER

Yes I did select Windows Trusted Authentication.

SOLUTION
Avatar of Gary CutriGary Cutri🇦🇺

Link to home
membership
Log in or create a free account to see answer.
Signing up is free and takes 30 seconds. No credit card required.

Uninstall all versions of MSXML and SDK. Reinstall MSXML 4.0.2 SP3. That fixed the BES Manager Log In problem on two of my computers. It appears a software uninstall pushed out through SCCM corrupted MSXML on those computers. Go Figure.

Reward 1Reward 2Reward 3Reward 4Reward 5Reward 6

EARN REWARDS FOR ASKING, ANSWERING, AND MORE.

Earn free swag for participating on the platform.

Windows Server 2003

Windows Server 2003

--

Questions

--

Followers

Top Experts

Windows Server 2003 was based on Windows XP and was released in four editions: Web, Standard, Enterprise and Datacenter. It also had derivative versions for clusters, storage and Microsoft’s Small Business Server. Important upgrades included integrating Internet Information Services (IIS), improvements to Active Directory (AD) and Group Policy (GP), and the migration to Automated System Recovery (ASR).