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Blackberry Professional Software Error
Hello experts!
Beating my head against a wall here. Trying to install Blackberry Professional Server on a small business server 2003 box. Install goes fine but when I go to open the Blackberry manager to start adding users etc I get the following error.
"Database Login Failed Using Trusted Credentials. Please Try Again"
I select Ok and get a prompt Titled: Database Authentication
Database Name: "my database name"
User Name:
Password:
I've tried using "sa" as the user name and the password I used to setup MSDE and I get another error.
"System problem - Please review log for additional information Connection to database failed to initialize"
I'm attaching the log file below.
Also screen shots of the errors are attached as well.
Thank you for any help.
scrn2.JPG
scrn3.JPG
Beating my head against a wall here. Trying to install Blackberry Professional Server on a small business server 2003 box. Install goes fine but when I go to open the Blackberry manager to start adding users etc I get the following error.
"Database Login Failed Using Trusted Credentials. Please Try Again"
I select Ok and get a prompt Titled: Database Authentication
Database Name: "my database name"
User Name:
Password:
I've tried using "sa" as the user name and the password I used to setup MSDE and I get another error.
"System problem - Please review log for additional information Connection to database failed to initialize"
I'm attaching the log file below.
Also screen shots of the errors are attached as well.
Thank you for any help.
UTF-8 encoded
[30000] (02/25 23:43:10.640):{0x1CCC} Current Date: 2009/02/25
[30000] (02/25 23:43:10.640):{0x1CCC} [DIAG] EVENT=Thread_report, THREADID=0x1CCC, THREADNAME="DebugLogger"
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Current Process: H:\Program Files\Research In Motion\BlackBerry Enterprise Server\BBMgr\Server\SMBbbmgrw32.exe
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Current Process logged on as: GCE\bpsadmin, Start Time: Feb 25 2009 23:43:10, Uptime (seconds): 0
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Current Process id: 5512
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Computer Host Name: SBSSV, OS Version: 5.2, Build number 3790, ServicePack Major 2, ServicePack Minor 0
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Processor Identifier: x86 Family 15 Model 47 Stepping 2
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Processor Vendor Identifier: AuthenticAMD
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Processor Name String: AMD Athlon(tm) 64 Processor 3800+
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Number of Processors: 1
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] 35 percent of memory in use.
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Total size of physical memory: 3145168 KB
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Size of physical memory available: 2042640 KB
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Size of the committed memory limit: 4558992 KB
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Size of available memory to commit: 2832620 KB
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Total size of the user mode portion of the virtual address space of the BES process: 2097024 KB
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Size of unreserved and uncommitted memory in the user mode portion of the virtual address space of the BES process: 2034080 KB
[30000] (02/25 23:43:10.640):{0x1CCC} [ENV] Total HD bytes: 99435372544, Total free bytes = 52188827648
[30000] (02/25 23:43:10.656):{0x1CCC} [ENV] System up time: 0 days 00 hrs 13 mins 38 secs
[30000] (02/25 23:43:10.656):{0x1CCC} [ENV] Local Time Zone: Eastern Daylight Time (GMT-05:00)
[30000] (02/25 23:43:10.656):{0x1CCC} [ENV] TCP/IP provider (Winsock) File Version: 5.2.3790.0 (H:\WINDOWS\System32\wsock32.dll)
[30000] (02/25 23:43:10.656):{0x1CCC} [ENV] Local machine IP Address = 192.168.1.10
[30000] (02/25 23:43:10.656):{0x1CCC} [ENV] Winsock2 file: Network Location Awareness (NLA) Namespace, Version: 5.2.3790.4318 (H:\WINDOWS\System32\mswsock.dll)
[30000] (02/25 23:43:10.656):{0x1CCC} [ENV] Microsoft XML Parser 4.0: H:\WINDOWS\system32\msxml4.dll, Version: 4.20.9870.0
[30000] (02/25 23:43:10.656):{0x1CCC} [ENV] MDAC version: 2.82.3959.0
[30000] (02/25 23:43:10.656):{0x1CCC} [ENV] MSADO15.DLL: H:\Program Files\Common Files\System\ado\msado15.dll, Version: 2.82.3959.0
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: System
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: smss.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: csrss.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: winlogon.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: services.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: lsass.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: spoolsv.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: msdtc.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: dllhost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: agent.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: backupserver.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: schedul2.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: dfssvc.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: dns.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: ekrn.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: era.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: FileZilla server.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: inetinfo.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: endpoint.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: jqs.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: llssrv.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: ramaint.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: LogMeIn.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: LMIGuardian.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: sqlservr.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: sqlservr.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: sqlservr.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: sqlservr.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: sqlservr.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: ntfrs.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: PRTG Traffic Grapher.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: PRTG Traffic Grapher.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: prtgwatchdog.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: sbscrexe.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: SFUSVC.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: CDPAgentService.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: NsCatCom.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: OWSTIMER.EXE
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: sqlagent.EXE
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: tlntsvr.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: wins.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: wsusservice.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: exmgmt.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: mad.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: LogMeIn.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: LMIGuardian.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: mssearch.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: store.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: wmiprvse.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: wmiprvse.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: dllhost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: svchost.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: w3wp.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: explorer.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: w3wp.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: wuauclt.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: SOUNDMAN.EXE
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: LogMeInSystray.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: TrueImageMonitor.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: TimounterMonitor.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: schedhlp.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: jusched.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: egui.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: spicetray.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: LMIGuardian.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: ctfmon.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: AddrBook.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: NsCatCom.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: sqlmangr.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: spiceworks.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: BlackBerryController.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: BlackberryRouter.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: BlackBerryDispatcher.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: bmds.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: BBAttachServer.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: BESAlert.exe
[30000] (02/25 23:43:10.671):{0x1CCC} [ENV] Running Process: SMBbbmgrw32.exe
[30000] (02/25 23:43:10.671):{0x1C74} [DIAG] EVENT=Register_thread, THREADID=0x1C74, THREADNAME="TimerThread"
[30000] (02/25 23:43:10.703):{0x1C94} BlackBerry Manager Version 4.1.4.17 starting...
[30000] (02/25 23:43:11.171):{0x1C94} Mailstore Connector initialized.
[30000] (02/25 23:43:11.890):{0x1C94} [ENV] [DB] Connection String = Server=SBSSV;Database=BBERRY2;Trusted_Connection=Yes
[30000] (02/25 23:43:11.890):{0x1C94} [ENV] [DB] DBMS Name = Microsoft SQL Server; DBMS Version = 08.00.0760; Provider Name = sqloledb.dll; Provider Friendly Name = Microsoft OLE DB Provider for SQL Server; OLE DB Version = 02.70; Provider Version = 08.10.3959
[35019] (02/25 23:43:11.890):{0x1C94} [ENV] [DB] Database Schema Version: 4.1.4 <4.1.2.2007.04.11>
[00000] (02/25 23:43:11.953):{0x1C94} DBUtil::initASCL(): ASCL failed to initialize
[30000] (02/25 23:43:11.968):{0x1C94} DBUtil::setLoginName(): Failed to set the login name for the database
[30000] (02/25 23:43:25.718):{0x1C94} DBUtil::setLoginName(): Failed to set the login name for the database
[00000] (02/25 23:43:25.718):{0x1C94} DBUtil::initASCL(): ASCL failed to initialize
[30000] (02/25 23:43:25.718):{0x1C94} DBUtil::setLoginName(): Failed to set the login name for the database
[00000] (02/25 23:43:25.734):{0x1C94} DBUtil::initASCL(): ASCL failed to initialize
[00000] (02/25 23:43:25.734):{0x1C94} BlackBerry Manager has failed to initialize. Shutting down...
[30000] (02/25 23:43:31.078):{0x1C94} BlackBerry Manager has shutdown
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BlackBerryWindows Server 2003Email Servers
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