asked on
Cisco 7960 Phone and CME 4.1 "File Not Found"
Hi All,
I have 4 Cisco 7960 IP Phone and CME 4.1 on a 2811.
I am trying to get the 7960 to work with CME but I can't seem to get this working for 3 of the 4 phones.
The error the phone is giving is: "File Not Found"
I have noticed that the one phone that works has Firmware version 7, the other 3 phones have Firmware version 5. I am wondering if this is an issue? Is there a known compatibility problem? Yes, I have verified the IP.
I have attached some of my configs. The phone that works is ephone 2. Ephon 1 does not work.
***Part of the phone configs****
telephony-service
max-ephones 3
max-dn 10
ip source-address 192.168.1.1 port 2000
system message UOIT Toronto
time-zone 13
keepalive 15
max-conferences 8 gain -6
transfer-system full-consult
create cnf-files version-stamp 7960 Feb 26 2009 17:34:10
!
!
ephone-dn 1
number 5000
name User1
!
!
ephone-dn 2
number 5001
name User2
!
!
ephone 1
device-security-mode none
mac-address 000A.41F9.78D0
type 7960
button 1:1
!
!
!
ephone 2
device-security-mode none
mac-address 0012.7F2E.6BB0
type 7960
button 1:2
Thanks in advance!
Justin
I have 4 Cisco 7960 IP Phone and CME 4.1 on a 2811.
I am trying to get the 7960 to work with CME but I can't seem to get this working for 3 of the 4 phones.
The error the phone is giving is: "File Not Found"
I have noticed that the one phone that works has Firmware version 7, the other 3 phones have Firmware version 5. I am wondering if this is an issue? Is there a known compatibility problem? Yes, I have verified the IP.
I have attached some of my configs. The phone that works is ephone 2. Ephon 1 does not work.
***Part of the phone configs****
telephony-service
max-ephones 3
max-dn 10
ip source-address 192.168.1.1 port 2000
system message UOIT Toronto
time-zone 13
keepalive 15
max-conferences 8 gain -6
transfer-system full-consult
create cnf-files version-stamp 7960 Feb 26 2009 17:34:10
!
!
ephone-dn 1
number 5000
name User1
!
!
ephone-dn 2
number 5001
name User2
!
!
ephone 1
device-security-mode none
mac-address 000A.41F9.78D0
type 7960
button 1:1
!
!
!
ephone 2
device-security-mode none
mac-address 0012.7F2E.6BB0
type 7960
button 1:2
Thanks in advance!
Justin
IP TelephonyRoutersVoice Over IP
Last Comment
jchinyou
ASKER
I know they are getting IP (confirmed earlier), Ill try the no Type and increase the max phones. (I was playing with it for troubleshooting)
Ill give it a try in the morning.
Ill give it a try in the morning.
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ASKER
Okay, so here is what I did for this one.
File not found is a very vague message as the Phones try to download several files. The best way to see which file the phone is having trouble loading is to use the debug command on the tftp server. Also cross reference the show telephony-service tftp-bindings command with what you have programmed.
File not found is a very vague message as the Phones try to download several files. The best way to see which file the phone is having trouble loading is to use the debug command on the tftp server. Also cross reference the show telephony-service tftp-bindings command with what you have programmed.
You should do a sh cdp nei detail on your switch and see if the phones in question are pulling IP addresses. If they are not then the router cannot update the firmware.
Also you can try doing a "no type" on in the router config and see if that works as well.