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Cisco 7960 Phone and CME 4.1 "File Not Found"

Hi All,

I have 4 Cisco 7960 IP Phone and CME 4.1 on a 2811.

I am trying to get the 7960 to work with CME but I can't seem to get this working for 3 of the 4 phones.

The error the phone is giving is: "File Not Found"

I have noticed that the one phone that works has Firmware version 7, the other 3 phones have Firmware version 5. I am wondering if this is an issue? Is there a known compatibility problem? Yes, I have verified the IP.

I have attached some of my configs. The phone that works is ephone 2. Ephon 1 does not work.

***Part of the phone configs****

 max-ephones 3
 max-dn 10
 ip source-address port 2000
 system message UOIT Toronto
 time-zone 13
 keepalive 15
 max-conferences 8 gain -6
 transfer-system full-consult
 create cnf-files version-stamp 7960 Feb 26 2009 17:34:10
ephone-dn  1
 number 5000
 name User1
ephone-dn  2
 number 5001
 name User2
ephone  1
 device-security-mode none
 mac-address 000A.41F9.78D0
 type 7960
 button  1:1
ephone  2
 device-security-mode none
 mac-address 0012.7F2E.6BB0
 type 7960
 button  1:2

Thanks in advance!

Avatar of sp00k5599

One thing you can try on one of your phones that isn't working is a factory reset by holding down the # when you first plug it in.  Also can you post your dhcp config for your phones.    I noticed that your max-ephones is set to 3 and your trying to run 4 phones.  You should change that to 4.  

You should do a sh cdp nei detail on your switch and see if the phones in question are pulling IP addresses.  If they are not then the router cannot update the firmware.  

Also you can try doing a "no type" on in the router config and see if that works as well.  
Avatar of jchinyou


I know they are getting IP (confirmed earlier), Ill try the no Type and increase the max phones. (I was playing with it for troubleshooting)

Ill give it a try in the morning.
Avatar of Les Moore
Les Moore
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Okay, so here is what I did for this one.

File not found is a very vague message as the Phones try to download several files. The best way to see which file the phone is having trouble loading is to use the debug command on the tftp server. Also cross reference the show telephony-service tftp-bindings command with what you have programmed.