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Why can't I specify Paper source by paper type when printing to Lexmark from Word 2003?

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Last Modified: 2012-05-06
We use various Lexmark printers (T630, T642, ...) for printing out official letters. Tray 1 has pre-printed letterhead paper in it, Tray 2 has plain paper. The printer is also aware of this - I've associated paper types with tray numbers via the printers' web interface. The windows driver (I've tried both the dedicated Windows 2000 etc. T642 driver and the Lexmark Universal driver v1.4) is set to take paper tray and type based on printer settings. All of our Word templates for official letters are set (via Page Setup | Paper) to take from Tray 1 for page 1, Tray 2 for following pages.

Everything works fine...

... but I need to change these definitions from Tray 1 and Tray 2 to Letterhead and Plain, because we now have HP printers, which use different tray numbering. (As recommended in the solutions from: https://www.experts-exchange.com/Q_20953998.html and https://www.experts-exchange.com/Q_20953928.html

I can do this when printing to the HPs - the Paper source box in Word contains a long list of tray numbers and paper types, but when I change the printer to a Lexmark I can only choose from paper trays.

How can I get the Lexmark driver to tell Word that it has lots of wonderful paper types available to print on, as the HP driver does?



P.S. The printers are served up from a Windows 2003 server, which are mapped up on Windows 2003 Terminal Servers running Office 2003. The HP I'm referring to is a LaserJet P4015x using the HP Universal Printing PCL 6 v4.7 driver.

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