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Have you loged into the webmail for the Sharp account and tested sending mail from there? Or logon to a compuer with the sharp account and try sending from outlook then try it again on the scanner. Sometimes accounts act weird until you logon to a comptuer with them.<br />
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Cheers,<br />
Perry
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I had the same thought and tried that yesterday. I have logged in using Outlook Web Access as well as configuring Outlook on a local machine and was able to send email both internally and outside the network. However, it didn't solve the problem unfortunately.
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Have you tried deletig the account and recreating it?
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I have. I've tried creating it using a wizard, and manually in AD and Exchange Manager, but with the same result.
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Have you tried makeig the user an administrator? Maybe it requires admin rights.......
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I am trying to setup a Sharp AR-M550N for scan-to-email. <br />
<br />
I've created an account called Sharp, and I've entered the credentials correctly. When I click the Test button under the SMTP settings, it shows:<br />
<br />
Connection Successful. [NTLM]<br />
<br />
However, no mail ever comes through. I have attempted this test using the Administrator account, and mail comes through, but I can't tell what the difference is as far as Exchange is concerned for allowing a user to send mail over port 25.<br />
<br />
This is running through a Microsoft Small Business Server 2008 system which naturally has Exchange 2007 on it. Please let me know if anyone needs more information to come to a conclusion on how to fix this.<br />
<br />

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I am trying to setup a Sharp AR-M550N for scan-to-email. 

I've created an account called Sharp, and I've entered the credentials correctly. When I click the Test button under the SMTP settings, it shows:

Connection Successful. [NTLM]

However, no mail ever comes through. I have attempted this test using the Administrator account, and mail comes through, but I can't tell what the difference is as far as Exchange is concerned for allowing a user to send mail over port 25.

This is running through a Microsoft Small Business Server 2008 system which naturally has Exchange 2007 on it. Please let me know if anyone needs more information to come to a conclusion on how to fix this.



Sharp AR-M550N not sending email out of Exchange 2007

Interactions between email servers and clients are governed by email protocols. The three most common email protocols are POP, IMAP and MAPI. Most email software operates under one of these (and many products support more than one).  The correct protocol must be selected, and correctly configured, if you want your email account to work.

Email Protocols

Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.

Exchange

Small Business Server (SBS) is a line of server operating systems targeted at small businesses by bundling the operating system with a number of other Microsoft products that would normally need to be purchased or licensed separately. The most notable inclusions are Exchange, SQL Server, SharePoint and ISA/TMG (Microsoft's firewall and proxy server).