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Avatar of evolutionms
evolutionms🇺🇸

Sharp AR-M550N not sending email out of Exchange 2007
I am trying to setup a Sharp AR-M550N for scan-to-email.

I've created an account called Sharp, and I've entered the credentials correctly. When I click the Test button under the SMTP settings, it shows:

Connection Successful. [NTLM]

However, no mail ever comes through. I have attempted this test using the Administrator account, and mail comes through, but I can't tell what the difference is as far as Exchange is concerned for allowing a user to send mail over port 25.

This is running through a Microsoft Small Business Server 2008 system which naturally has Exchange 2007 on it. Please let me know if anyone needs more information to come to a conclusion on how to fix this.

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Avatar of Perry_IDITCPerry_IDITC🇺🇸

Have you loged into the webmail for the Sharp account and tested sending mail from there? Or logon to a compuer with the sharp account and try sending from outlook then try it again on the scanner. Sometimes accounts act weird until you logon to a comptuer with them.

Cheers,
Perry

Avatar of evolutionmsevolutionms🇺🇸

ASKER

I had the same thought and tried that yesterday. I have logged in using Outlook Web Access as well as configuring Outlook on a local machine and was able to send email both internally and outside the network. However, it didn't solve the problem unfortunately.

Avatar of Perry_IDITCPerry_IDITC🇺🇸

Have you tried deletig the account and recreating it?

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Avatar of evolutionmsevolutionms🇺🇸

ASKER

I have. I've tried creating it using a wizard, and manually in AD and Exchange Manager, but with the same result.

Avatar of Perry_IDITCPerry_IDITC🇺🇸

Have you tried makeig the user an administrator? Maybe it requires admin rights.......

ASKER CERTIFIED SOLUTION
Avatar of evolutionmsevolutionms🇺🇸

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Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.