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Email Router Problem for Dynamics CRM 4.0

I am running Microsoft Dynamics CRM 4.0.  I thought that I had setup the email router for CRM correctly on our Exchange 2003 server.  However, something is not functioning correctly.  

I have run a number of tests and here is what I have discovered.

1.      If a CRM user emails a person that is listed in CRM that is on our domain that user receives the message fine.

2.      If a CRM user emails a person that is listed in CRM and that person is outside of our domain, the email message is never received.

3.      If a CRM user emails two or more people that are listed in CRM and those people are on our domain, each user receives the same message multiple times.  The same email message will be delivered to the users inbox each minute for 8-10 minutes.

Does anyone have any ideas where I can begin looking to resolve these problems?
Microsoft Dynamics

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John Stevens

8/22/2022 - Mon