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Email sending/receivng are delayed

Users are complaining that emails are coming in delayed. Sometimes 10minutes sometimes over an hour or two. I am not really sure where to start. I've been monitoring the Queue in the ESM but havent noticed anything fishy.

Anyone have some input as to where I should start looking for possible causes?

nsx106052

I would check the email header times. If you are using Outlook you can bring up the Options for an email by right clicking on it. Then read through the header at the bottom looking at the time stamps to see where the delay is. That should give you a better idea to troubleshoot the problem.

servicad

ASKER

This is Internet Header from an email that was delayed.

Looks liek it got stuck for a bit at na.wkglobal.com and then postini.com

t Mail Internet Headers Version 2.0
Received: from mhfr-04-bos.mailhop.org ([63.208.196.168]) by MGSRV.mgdom.local with Microsoft SMTPSVC(6.0.3790.3959);
                 Thu, 26 Feb 2009 16:54:19 -0500
Received: from localhost.mailhop.org ([127.0.0.1] helo=mhfr-04-bos.mailhop.org)
                by mhfr-04-bos.mailhop.org with esmtp (Exim 4.68)
                (envelope-from <Jillian.Moores@wolterskluwer.com>)
                id 1LcoAL-000N4I-9e
                for cgardiner@millergardiner.com; Thu, 26 Feb 2009 16:53:18 -0500
Received: from exprod5og106.obsmtp.com ([64.18.0.182])
                by mhfr-04-bos.mailhop.org with esmtp (Exim 4.68)
                (envelope-from <Jillian.Moores@wolterskluwer.com>)
                id 1LcliE-000E2F-0q
                for cgardiner@millergardiner.com; Thu, 26 Feb 2009 14:16:59 -0500
Received: from source ([160.109.98.44]) (using TLSv1) by exprod5ob106.postini.com ([64.18.4.12]) with SMTP
                ID DSNKSabqG1w8KWSVqhXQGl/IQ2yW1yOPQcdf@postini.com; Thu, 26 Feb 2009 11:16:00 PST
Received: from wksrvtx95019.na.wkglobal.com (wksrvtx95019.na.wkglobal.com [10.204.48.39])
                by mx1.wolterskluwer.com (8.13.1/8.13.1) with ESMTP id n1QJEXjN026914
                for <cgardiner@millergardiner.com>; Thu, 26 Feb 2009 13:14:34 -0600
Received: from WKCLRTX95008.na.wkglobal.com ([10.204.48.53]) by wksrvtx95019.na.wkglobal.com with Microsoft SMTPSVC(6.0.3790.3959);
                 Thu, 26 Feb 2009 13:14:09 -0600
X-MimeOLE: Produced By Microsoft Exchange V6.5
Content-class: urn:content-classes:message
MIME-Version: 1.0
Content-Type: multipart/mixed;
                boundary="----_=_NextPart_001_01C99846.620F5ADA"
Subject: CCH Scan Workflow Confirmation - Feb 26th @ 3:00pm EST
Date: Thu, 26 Feb 2009 13:12:18 -0600
Message-ID: <1D7F922CF817F640B4A6889C1F02CE2A01DA333D@WKCLRTX95008.na.wkglobal.com>
X-MS-Has-Attach: yes
X-MS-TNEF-Correlator: 
Thread-topic: CCH Scan Workflow Confirmation - Feb 26th @ 3:00pm EST
thread-index: AcmXaBDa3oOYjorbSV+GrDCPotk2xQA3dN9Q
From: "Moores, Jillian" <Jillian.Moores@wolterskluwer.com>
To: "Cathy Gardiner" <cgardiner@millergardiner.com>
X-OriginalArrivalTime: 26 Feb 2009 19:14:09.0395 (UTC) FILETIME=[66A45C30:01C99846]
X-Mail-Handler: MailHop by DynDNS
X-Originating-IP: 64.18.0.182
X-Spam-Status: Not scanned, message size greater than 100k
Return-Path: Jillian.Moores@wolterskluwer.com
 
------_=_NextPart_001_01C99846.620F5ADA
Content-Type: multipart/related;
                type="multipart/alternative";
                boundary="----_=_NextPart_002_01C99846.620F5ADA"
 
------_=_NextPart_002_01C99846.620F5ADA
Content-Type: multipart/alternative;
                boundary="----_=_NextPart_003_01C99846.620F5ADA"
 
------_=_NextPart_003_01C99846.620F5ADA
Content-Type: text/plain;
                charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
 
------_=_NextPart_003_01C99846.620F5ADA
Content-Type: text/html;
                charset="us-ascii"
Content-Transfer-Encoding: quoted-printable
 
 
------_=_NextPart_003_01C99846.620F5ADA--
------_=_NextPart_002_01C99846.620F5ADA
Content-Type: image/jpeg;
                name="image003.jpg"
Content-Transfer-Encoding: base64
Content-ID: <image003.jpg@01C9973E.28023690>
Content-Description: image003.jpg
Content-Location: image003.jpg
 
 
------_=_NextPart_002_01C99846.620F5ADA--
------_=_NextPart_001_01C99846.620F5ADA
Content-Type: application/octet-stream;
                name="CCH Scan WORKFLOW Slides to Handout.pdf"
Content-Transfer-Encoding: base64
Content-Description: CCH Scan WORKFLOW Slides to Handout.pdf
Content-Disposition: attachment;
                filename="CCH Scan WORKFLOW Slides to Handout.pdf"
 
------_=_NextPart_001_01C99846.620F5ADA
Content-Type: application/octet-stream;
                name="CCH Scan 4.0 - Classification and Extraction.pdf"
Content-Transfer-Encoding: base64
Content-Description: CCH Scan 4.0 - Classification and Extraction.pdf
Content-Disposition: attachment;
                filename="CCH Scan 4.0 - Classification and Extraction.pdf"
 
------_=_NextPart_001_01C99846.620F5ADA
Content-Type: application/octet-stream;
                name="CCH Scan 4.0 FAQ.pdf"
Content-Transfer-Encoding: base64
Content-Description: CCH Scan 4.0 FAQ.pdf
Content-Disposition: attachment;
                filename="CCH Scan 4.0 FAQ.pdf"
 
 
------_=_NextPart_001_01C99846.620F5ADA--

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Mestha

If it got stuck further up the chain then there is nothing you can do about it, other than complain if any of those are your service providers. Until the message arrives on your server it is not under your control.

However if you are not a Postini customer then the sender needs to chase.

-M

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servicad

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