asked on Errors in opening saved e-mail messages
We are using a client management system called SIgXP at our company, which allows us to attach e-mails to the client screens as records of activity on various client accounts. we drag and drop the e-mails, which automoatically save themselves, following which we are able to type an activity describing the content of the attachments. When service reps access the client file to open the e-mails when reviewing client files, they are getting an error which will not allow them to open the e-mail. I have contact the client management tech support and they tell me that it is either outlook or the individual service reps PC, and for the life of me I can't firgure out why this individual employee cannot open these saved e-mails. Any help would be much appreciated. Thanks
OutlookEmail ServersWindows OS
Last Comment
djberto99
ASKER
The error is coming from the 3rd party program, however, because it is only 2 PC that are having the issue, there support department is telling me that it is a local issue on the PC, and nothing to do with the actual thrid party software. Thank you for the suggestion, I wil post a copy of the error message when I get back to the office.
Prediction:
- the software works fine for users who DONT use word as their email editor, and breaks for users who changed the setting. (or vice versa)
- the software works fine for users who DONT use word as their email editor, and breaks for users who changed the setting. (or vice versa)
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Specific error messages, rather than just "they are getting an error that will not allow them to open the e-mail" would be useful to at least help narrow down the problem. Is the error a Microsoft error, or is it an error from the 3rd party program you are using?