We are using a client management system called SIgXP at our company, which allows us to attach e-mails to the client screens as records of activity on various client accounts. we drag and drop the e-mails, which automoatically save themselves, following which we are able to type an activity describing the content of the attachments. When service reps access the client file to open the e-mails when reviewing client files, they are getting an error which will not allow them to open the e-mail. I have contact the client management tech support and they tell me that it is either outlook or the individual service reps PC, and for the life of me I can't firgure out why this individual employee cannot open these saved e-mails. Any help would be much appreciated. Thanks
Specific error messages, rather than just "they are getting an error that will not allow them to open the e-mail" would be useful to at least help narrow down the problem. Is the error a Microsoft error, or is it an error from the 3rd party program you are using?