asked on
Unable to open attachments from email
Hi,
I have a 2 node active passive cluster running Exchange 2003 service pack 2. After I patched both the nodes with MS09-003 (KB959897) patch, I cannot open email which has any kind of attachments in it. if I double click to open the email, i get a pop up saying "Cannot open this item. The operation failed." I cannot even view the email in preview pane and it displays a message there "This item cannnot be displayed in the Reading pane. Open the item to read its contents." OWA also doesn't help. When I try to add any attachment and browse for it, the attachment window displays a message "HTTP/1.1 503 Service Unavailable".
I have tried different mailboxes from different stores and the problem is same. I tried running "Isinteg -s server_hostname -test alltests -fix" but no good. Tried failing over also but no use. Then I tried uninstalling the patch on the passive node and then failed over to the passive node and the problem disappears. I am able to open the emails with attachments. We have applied the same patch in a different environment but there is no such problem.
Could you please advise on how to rectify this problem?
Thanks,
Feroz
I have a 2 node active passive cluster running Exchange 2003 service pack 2. After I patched both the nodes with MS09-003 (KB959897) patch, I cannot open email which has any kind of attachments in it. if I double click to open the email, i get a pop up saying "Cannot open this item. The operation failed." I cannot even view the email in preview pane and it displays a message there "This item cannnot be displayed in the Reading pane. Open the item to read its contents." OWA also doesn't help. When I try to add any attachment and browse for it, the attachment window displays a message "HTTP/1.1 503 Service Unavailable".
I have tried different mailboxes from different stores and the problem is same. I tried running "Isinteg -s server_hostname -test alltests -fix" but no good. Tried failing over also but no use. Then I tried uninstalling the patch on the passive node and then failed over to the passive node and the problem disappears. I am able to open the emails with attachments. We have applied the same patch in a different environment but there is no such problem.
Could you please advise on how to rectify this problem?
Thanks,
Feroz
Exchange
Last Comment
za143
ASKER CERTIFIED SOLUTION
THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
You can refer following articles for further help, http://msexchangeteam.com/archive/2004/10/20/245157.aspx
http://support.microsoft.com/kb/823166
M