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Microsoft wireless receiver (for keyboard and mouse) 700 v2.0 stopped working

This is a wireless keyboard/mouse system that is only a couple of weeks old. It just stopped working. I have replaced the batteries. It's supposed to be PnP hardware - it did not come with any install drivers. Device Manager is reporting the USB as an "Unknown device." It says the driver is not installed but when I try to update it, it says it already has the most up to date driver. Microsoft does not have drivers specific to this device on their download website. I have tried disabling/enabling, uninstalling/installing, plugging the Receiver USB plug into different plugs. I can't get it to work and I have tried this on two different machines with the same results. The receiver power light is on and the mouse optical light is on. The only indicator I see on the keyboard is a low-battery light but it is not lit.

Thanks in advance for your assistance, Jack.
PeripheralsMicrosoft Hardware

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8/22/2022 - Mon