One user's mailbox size was set to 200,000KB. User requested to raise it to 400,000 KB. A jr admin set it to 400 KB, by mistake. Now the user is not able to send or receive mails. I reconfigured it to 400,000 KB and then to 450,000 KB. But still the user is not able to send and receive mails. Even can't access OWA.
Please HELP!!!
Anupam.
Exchange
Last Comment
tl121000
8/22/2022 - Mon
anupam1983
ASKER
While sending emails from Outlook he receives the error message which I've atached here. Please check. Snapshot.bmp
tl121000
Remove exchange account from user's account in Active Directory users and Computers.
Then recreate exchange account.
Run Cleanup agent on Exchange System Manager to orphan the users mailbox.
Re-connect the mailbox to the account again.
Seems like the user is not completely going to 200,000K. More than likely the didn't empty their recycle bin. You can look in the Exchange ESM (mailbox size) and see the size. You can get a much more accurate reading of how much space they are taking up by going to outlook and right clicking on the top level (their name) and select properties, and then click folder size. You will see EXACTLY where all of the space is going.
Get rid of those files or anything that they do not require to get them below your warning threshold.
Recreating a user's mailbox has a rather major impact on the user. It is the last thing I would have suggested.
-M
anupam1983
ASKER
Hi Mestha,
I'm blessed that atlast got your advice which is undoubtedly THE BEST!
I've not deleted and recreated user's mailbox, because it'll put both me and the user in a huge trouble. The user is into OLTP domain and has to send/receive lots of emails on a daily basis. And I din't want to harm her. So I waited for 2.5 hrs (approximately) and as you said she was again back on business.
I now understood that the previous settings done by our Jr Admin by mistake was cached for 2 hrs or so.
But is there any way to expire that user's cache forcibly by using any tool?
Is there any way to see the cache expire settings which is configured as 2 hrs?
The only way to flush the cache is as I outlined above - restarting the information store. While you can reduce the cache time, it is not something that is recommended. I once worked on a server where the time had been reduced to the minimum and the domain controller and Exchange server were basically on their knees - five minutes to move the mouse from screen to screen. The cache is there for performance reasons, otherwise Exchange has to constantly look at the domain for settings. It isn't just mailbox size, but permissions and things like that.
-M
MightySW
Rule of thumb on anything regarding replication is to wait at least 2 hours before doing anything.
Besides, dismounting the store should really only be done when the server is being updated/rebooted. Very wise decision not to take the store down in the middle of the day :) Obviously you would not do that.
Good luck
tl121000
Mestha and anupam1983Date - I have to disagree with you - when you remove the users exchange settings and recreate them you can rebind to h/her mailbox that was orphaned.
It's really not a big deal and has no impact at all.
Maybe you misunderstood. Regardless I'm glad you found a more comfprtable method.
I understood what you were saying. And if this works for you and this forum helps others then great.
Good job Drex!
tl121000
DREX - lol - this is great.
Not only do I get my chops busted at work, now on EE.
Do you think you can get me a deal on some bling?
MightySW
That is the first question that I get. You have no idea how many people ask me that. If I had a nickle for every time I could post on EE all day long, 24x7x365 like Mestha does.
I don't think he sleeps. I picture him surronded by 10 monitors (similiar to a mini-NOC)dressed in a Batman suit. I hope he makes a million dollars.
Maybe he sleeps upside down like a bat...
MightySW
LOL
Mestha
I do sleep.
However due to my time zone (UK) it is the evening when EE is the most active, and I can go through the questions fairly quickly.
I only have one monitor, no space for anything more.