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soumenb
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The Request failed with HTTP Status 401: Unauthorized

I have Dynamic CRM server installed on one server  (CRMSERVER) in ADS. It is working fine. I am able to see it through browser. My second Server (ADS) having Exchange server installed. Exchange server is running fine.

Now Few Steps I have done on my CRMSERVER
1. I enabled the SSL.
2. Enabled Windows Integrated mode for Authentication in IIS
3. Published on public domain i.e https://mycrm.com
4. Using Autherized SSL certificate for mycrm.com  from godaddy.com

Now I am able to browse it using the URL ie https://mycrm.com on client PC (XP pro with Outlook 2003). Once I am trying to configure Outlook Client for Dynamic CRM it ask for web address. I put the web address https://mycrm.com. In next step it generates an error: The Request failed with HTTP Status 401: Unauthorized.

Please note : https://mycrm.com pop-up for UID and Pass and after putting the credentials it works.
I have tried few settings:
A.  IE--Tools--Security--Trusted Site--Custom Settings-- Enable Automatic logon with current User Name and Password.
B. Control Panel-- User Admin--Advance -- Put the user ID and password for mycrm.com domain.

I am doing this installation/configuration over the internet and Intranet as well. But same error occurred.

Please Suggest
Microsoft ApplicationsMicrosoft DynamicsOutlook

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soumenb

8/22/2022 - Mon
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bmosoftware

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soumenb

ASKER
I have Downloaded the IFD tool and configured it. After given public IP and Subnet mask in IFD tool, My Site was stopped accessing. Then I removed entry for public IP.
Now, It's working.

But, My Problem is There is no external IP for mycrm.local since  .local is not a top level domain name and cannot be used as a publicly accessable domain name.

mycrm.local (192.168.X.X) is NATd to Public IP.
Do, I really need assign public IP to CRMServer ?
can't it be possible with 192.168.X.X -- NAT 203.92.X.X ?
bmosoftware

You shouldn't have to assign a public IP to your CRM Server, it can be facilitated through NAT. however your external dns name needs to be <orgname>.mycrm.com where orgname is the name of your CRM organisation. This is then automatically translated by CRM to http://crmserver/,orgname> internally.

What are you using for Firewall / NAT

soumenb

ASKER
Hi, I have configured IFD tool as per Microsoft's Document. Now I am able to access through online, It is asking for User Name and Password then Installed properly. But when I am opening outlook receiving
this error.

" An error occured loading Microsoft Dynamics CRM functionality. Try restarting Microsoft Outlook.
(Attached) screen shot also.
I have checked all possible for this error.
Is there any problem related to security ?

crmerror.jpg
Your help has saved me hundreds of hours of internet surfing.
fblack61
bmosoftware


Try and untick the check box under the advanced tab in internet explorer that says check for publishers certificate revocation

soumenb

ASKER
I have already UNCHECKED that,
Few other step like,
1. Renamed C:\Documents and Settings\friends\Application Data\Microsoft\Outlook\outcmd.dat and re-open outlook.
But still same problem.
Should I give you online Link ?
bmosoftware


You can if you would like.
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soumenb

ASKER
I need to create one user for you after discussed with my senior.
any other solution So that I can check ?
soumenb

ASKER
the same https:// link is working fine inside lan but when I am using that link over internet it's showing the same error,