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Daren Anderson, MSISFlag for United States of America

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Develop Tech Support Policy

I need to develop a tech support policy for our company with what issues are important; time frames, escalation process, etc.  Do anyone have a template or example like this?
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Daren Anderson, MSIS
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Yes, I was really unsure of where to put this.  We have two locations which used to run everything at a hosting company but we are bringing everything in house.  Five Windows servers, VPN, websites, Office, Microsoft Exchange, Sharepoint - using Spiceworks at help desk/inventory.  I was just looking to see if anyone had a template on tech services - for example, when network goes down, that is first priority; time frames, etc.
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lucivero
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