Develop Tech Support Policy

I need to develop a tech support policy for our company with what issues are important; time frames, escalation process, etc. Do anyone have a template or example like this?

Server HardwareDisaster RecoveryMicrosoft Server OSNetwork OperationsWindows Networking

Last Comment

lucivero

8/22/2022 - Mon

Daren Anderson, MSIS

3/5/2009

ASKER

Yes, I was really unsure of where to put this. We have two locations which used to run everything at a hosting company but we are bringing everything in house. Five Windows servers, VPN, websites, Office, Microsoft Exchange, Sharepoint - using Spiceworks at help desk/inventory. I was just looking to see if anyone had a template on tech services - for example, when network goes down, that is first priority; time frames, etc.

ASKER CERTIFIED SOLUTION

lucivero

3/9/2009

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