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Blackberry Professional - cannot recreate deleted user - it says I must recover user first - on SBS

Dave Messman
Dave Messman asked
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Last Modified: 2012-05-06
I have Blackberry Professional Express running a Small Business 2003 server.  My database is SQL Server Express 2005.

I have three users that were successfully using their Blackberries.  One of them got a new BB, and I decided to delete and then re-add that user.  I deleted him successfully, but when I try to re-add him, I get the error "User 'username' is in delete pending state on server 'servername', please recover the user before adding user to server."

Because I'm on Blackberry Professional and not full BES, I do not have a users pending delete tab.

This page from Gary Cutri talks about my exact situation:
http://www.blackberryforums.com.au/forums/general-bes-discussion/2018-bes-professional-recover-user.html

However, when I go to a DOS prompt and type 'osql -E'  I get

C:\Documents and Settings\besadmin>osql -E
[Shared Memory]SQL Server does not exist or access denied.
[Shared Memory]ConnectionOpen (Connect()).


This is a bit over my head, and I'd appreciate any advice anyone can provide.

If I'm correct, I could go into the SQL database for my Blackberry server and delete this user direcly, but I'm a little iffy on that process on where exactly to look.

Thank you
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