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SBS 2003 -- Symantec Endpoint Protection Manager -- Error 1706

Starting about 3 weeks ago, I get 15 to 20 of the following errors in the Server Performance Report every day. We haven't made any changes to Symantec on the server since November 2008, so I can't think of any reason for this error. Suggestions ?

MsiInstaller Event ID 11706
Symantec Endpoint Protection Manager -- Error 1706: No valid source could be found for product Symantec Endpoint Protection Manager. The Windows Installer cannot continue.

ASKER CERTIFIED SOLUTION

michaelgoldsmith

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adladladl

ASKER

I tried the "cleanup" command from above. After a half hour, it still had not completed. I looked in the system Event viewer, and under the application log I was seeing the following 2 errors logged every 5 minutes...

How long should the "cleanup" be allowed to run before I kill it ?

-----------------------------------------------------
Event Type:      Warning
Event Source:      MsiInstaller
Event Category:      None
Event ID:      1004
Date:            3/5/2009
Time:            8:09:16 AM
User:            NT AUTHORITY\SYSTEM
Computer:      SERVER
Description:
Detection of product '{B4528136-0426-413B-97E9-3D57E2D48B26}', feature 'Bin', component '{711CBE62-401D-47AC-8919-4C0029EC66DD}' failed. The resource 'C:\Program Files\Symantec\Symantec Endpoint Protection Manager\data\temp\UploadTemp\' does not exist.

-----------------------------------------------------

Followed immediately by:

-----------------------------------------------------
Event Type:      Warning
Event Source:      MsiInstaller
Event Category:      None
Event ID:      1001
Date:            3/5/2009
Time:            8:09:16 AM
User:            NT AUTHORITY\SYSTEM
Computer:      SERVER
Description:
Detection of product '{B4528136-0426-413B-97E9-3D57E2D48B26}', feature 'Bin' failed during request for component '{40B71840-0B33-42C7-A11D-EBDD5F3ACB63}'

-----------------------------------------------------

adladladl

ASKER

Okay --- it looked like the "cleanup" was actually complete, but the cmd window never closed.
So I closed it and tried the "-update". The update was looking for some files that were in the original downloaded zip files for SEP (but the extracted files had been deleted from the disk for space reasons)... I unzipped the SEP CD1 contents again and allowed the "-update" to continue. It appears to have completed successfully, and I am no longer getting the above 2 errors every 5 minutes. After tomorrow, if the 15-20 "1706" errors a day go away, I'll be glad to accept this as a solution....

michaelgoldsmith

Hopefully you will not get that error because you re-registered the LiveUpdate components. This usually fixes the error message you originally received.

adladladl

ASKER

This eliminated the "1706" errors. Thanks!