We help IT Professionals succeed at work.
Get Started

Cannot open attachment in Lotus Notes

wbocamark
wbocamark asked
on
5,645 Views
Last Modified: 2013-12-18
We use Lotus Notes on the desktop with a Domino v6.5.6 server for email.

One of my users received an email with an Excel attachment that had been forwarded to her. The sender in turn had had it forwarded to him. It passed through several hands before it arrived at my user.

When my user tries to open the attachment by double-clicking on it, instead of getting the Attachment Actions window to select View, Open, etc. she sees a rectangular box around the attachment icon and name but doesnt get the Attachment Actions window. The only thing that appears to happen is that the New Memo, Reply, Reply To All, Forward, Delete, Folder, Copy Into New buttons disappear and new buttons Save and Close and Save and File appear. There seems to be no way to open or view the file or save it.

There are no error messages or any other clues (that I have noticed).

Does anyone know what is happening here?
Comment
Watch Question
CERTIFIED EXPERT
Commented:
This problem has been solved!
Unlock 2 Answers and 8 Comments.
See Answers
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE