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Cannot open attachment in Lotus Notes

wbocamark asked
Last Modified: 2013-12-18
We use Lotus Notes on the desktop with a Domino v6.5.6 server for email.

One of my users received an email with an Excel attachment that had been forwarded to her. The sender in turn had had it forwarded to him. It passed through several hands before it arrived at my user.

When my user tries to open the attachment by double-clicking on it, instead of getting the Attachment Actions window to select View, Open, etc. she sees a rectangular box around the attachment icon and name but doesnt get the Attachment Actions window. The only thing that appears to happen is that the New Memo, Reply, Reply To All, Forward, Delete, Folder, Copy Into New buttons disappear and new buttons Save and Close and Save and File appear. There seems to be no way to open or view the file or save it.

There are no error messages or any other clues (that I have noticed).

Does anyone know what is happening here?
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