asked on
Cannot open attachment in Lotus Notes
We use Lotus Notes on the desktop with a Domino v6.5.6 server for email.
One of my users received an email with an Excel attachment that had been forwarded to her. The sender in turn had had it forwarded to him. It passed through several hands before it arrived at my user.
When my user tries to open the attachment by double-clicking on it, instead of getting the Attachment Actions window to select View, Open, etc. she sees a rectangular box around the attachment icon and name but doesnt get the Attachment Actions window. The only thing that appears to happen is that the New Memo , Reply , Reply To All , Forward , Delete , Folder , Copy Into New buttons disappear and new buttons Save and Close and Save and File appear. There seems to be no way to open or view the file or save it.
There are no error messages or any other clues (that I have noticed).
Does anyone know what is happening here?
One of my users received an email with an Excel attachment that had been forwarded to her. The sender in turn had had it forwarded to him. It passed through several hands before it arrived at my user.
When my user tries to open the attachment by double-clicking on it, instead of getting the Attachment Actions window to select View, Open, etc. she sees a rectangular box around the attachment icon and name but doesnt get the Attachment Actions window. The only thing that appears to happen is that the New Memo , Reply , Reply To All , Forward , Delete , Folder , Copy Into New buttons disappear and new buttons Save and Close and Save and File appear. There seems to be no way to open or view the file or save it.
There are no error messages or any other clues (that I have noticed).
Does anyone know what is happening here?
Lotus IBM
Last Comment
wbocamark
The file is no longer there... somewhere in between those hands the file was removed from message and only icon left... sometime it could be caused by Symantec AV
ASKER
Wouldn't there be evidence that the attachment was stripped out? I have seen cases where in place of the attachment was a tag that said such-and-such attachment has been removed.
ASKER CERTIFIED SOLUTION
THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
SOLUTION
THIS SOLUTION ONLY AVAILABLE TO MEMBERS.
View this solution by signing up for a free trial.
Members can start a 7-Day free trial and enjoy unlimited access to the platform.
ASKER
The contents of the $FILE field is below. However there are two attachments in the email and only one of them is giving us this problem.
Field Name: $FILE
Data Type: Attached Object
Data Length: 76 bytes
Seq Num: 1
Dup Item ID: 0
Field Flags: ATTACH SIGN SEAL SUMMARY
Object Type: File
Object ID: 000D0222
Object Length: 14291
File Name: COSTED2 NEW 3-10-09.xls
Flags:
Host: MSDOS/OS2
Compression Type: HUFFMAN 1
Encoding Type:
File Attributes: RW PUBLIC
File Size: 29184
File Created: 03/12/2009 11:29:46 AM
File Modified: 03/12/2009 11:29:46 AM
Field Name: $FILE
Data Type: Attached Object
Data Length: 76 bytes
Seq Num: 1
Dup Item ID: 0
Field Flags: ATTACH SIGN SEAL SUMMARY
Object Type: File
Object ID: 000D0222
Object Length: 14291
File Name: COSTED2 NEW 3-10-09.xls
Flags:
Host: MSDOS/OS2
Compression Type: HUFFMAN 1
Encoding Type:
File Attributes: RW PUBLIC
File Size: 29184
File Created: 03/12/2009 11:29:46 AM
File Modified: 03/12/2009 11:29:46 AM
ASKER
I cleared the TEMP folder on the PC where I am trying to open the attachment but that didn't fix the problem. Are you referring to one of the PCs that forwarded the message along the way?
it would be on the sending computer but since the $FILE field is not 0 that may not be the issue
ASKER
We haven't really solved the problem as we still don't know why this is happening. So far it has only happened twice. If it happens again we will try to track down the cause.