troubleshooting Question

Exchange anywhere stays disconnected after password change

Avatar of Joachim Carrein
Joachim CarreinFlag for Belgium asked on
ExchangeOutlookMicrosoft ApplicationsMicrosoft Office
8 Comments1 Solution1383 ViewsLast Modified:

i have used outlook anywhere till now without any problems, yesterday we set up complexity requirements for passwords and made all users change their passwords. Now Outlook anywhere does not connect and keeps showing disconnected in the bottom.

When i connect to the VPN it does work. Webmail does work also.

This also happened to a user who changed his password on his laptop inside the LAN as well.

the certificate is not expired (not until april 2010). I tried changing authentication to NTLM, closing outlook and reopening, but it stays the same.

Is there some caching on the outlook anywhere as well? because i keep entering my new password when outlook anywhere asks it. when i enter my old password, it asks the password again, because it does see it is not correct.

Any ideas?
Jian An Lim
Solutions Architect

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