troubleshooting Question

Exchange anywhere stays disconnected after password change

Avatar of Joachim Carrein
Joachim CarreinFlag for Belgium asked on
ExchangeOutlookMicrosoft ApplicationsMicrosoft Office
8 Comments1 Solution1383 ViewsLast Modified:
Hi,

i have used outlook anywhere till now without any problems, yesterday we set up complexity requirements for passwords and made all users change their passwords. Now Outlook anywhere does not connect and keeps showing disconnected in the bottom.

When i connect to the VPN it does work. Webmail does work also.

This also happened to a user who changed his password on his laptop inside the LAN as well.

the certificate is not expired (not until april 2010). I tried changing authentication to NTLM, closing outlook and reopening, but it stays the same.

Is there some caching on the outlook anywhere as well? because i keep entering my new password when outlook anywhere asks it. when i enter my old password, it asks the password again, because it does see it is not correct.

Any ideas?
ASKER CERTIFIED SOLUTION
Jian An Lim
Solutions Architect

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Top Expert 2016

The Distinguished Expert awards are presented to the top veteran and rookie experts to earn the most points in the top 50 topics.

Join our community to see this answer!
Unlock 1 Answer and 8 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 8 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros