asked on Outlook Email will not send interoffice direct but will send if the recipient is cc
I have a user that has problems sending interoffice emails. Their mail is on an Exchange server. They are at a remote location and communicate with the server via POP and SMTP. When he sends an email to other staff in the same office, it never reaches them. I checked the Junk folder and did a search of all folders. I also whitelisted him.
If he sends an email to someone outside of the office and CCs his staff, they receive it. The Exchange logs shows that the emails are being sent.
I had him send an email to staff that was located in the city where the Exchange server sits. His mail ended up in Suspected Junk.
This one has me stumped.
If he sends an email to someone outside of the office and CCs his staff, they receive it. The Exchange logs shows that the emails are being sent.
I had him send an email to staff that was located in the city where the Exchange server sits. His mail ended up in Suspected Junk.
This one has me stumped.
Email SoftwareExchange
Last Comment
TSSAL
Check that the user has the latest office Sp installed:
http://www.microsoft.com/downloads/details.aspx?FamilyID=E25B7049-3E13-433B-B9D2-5E3C1132F206&displaylang=en
http://www.microsoft.com/downloads/details.aspx?FamilyID=E25B7049-3E13-433B-B9D2-5E3C1132F206&displaylang=en
ASKER
x-sam,
I have not done what you suggested yet. I will go out there tomorrow. However, I have done the following:
I set up another employee's account in the user's Outlook. It worked fine.
I logged into a computer in the same office as the Exchange Server as the user in the remote office. I configured Outlook and tried sending emails. Same result. Some emails get to local users. Other emails don't go to users in the remote location.
I will let you know what I find out after trying what you suggest.
I have not done what you suggested yet. I will go out there tomorrow. However, I have done the following:
I set up another employee's account in the user's Outlook. It worked fine.
I logged into a computer in the same office as the Exchange Server as the user in the remote office. I configured Outlook and tried sending emails. Same result. Some emails get to local users. Other emails don't go to users in the remote location.
I will let you know what I find out after trying what you suggest.
Have you tried disabling any junk mail Filter, spam mail filter, or antivirus apps that may be in use?
Then Test.
This way you can at least narrow down the problem.
Then Test.
This way you can at least narrow down the problem.
ASKER
Had to reschedule for this week. I will let you know when I try the suggestions.
ok
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Wnable message tracking on the server. also enable NCSA Logs....
now ask the sernder to send a mail "Through TO field"
Does that go to outbox or sent item?
do message tracking for it and see whre it goes....
when you type in the email address MANUALLY TYPE IT instead of using it from contact list...
Is this for all the users or some users?
let me know the results...