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How do I solve my Citrix priting issue ?

We are using Citrix XenApp and users have an application which lets them logon to a server desktop.  There is a policy in place which should map their main printer as the default when they logon to the server but no printers are mapped.

The server is a Windows 2008 server and if the users log on via Terminal Services their printers are mapped for them but when they log on via Citrix they don't appear.

Can anyone suggest what the problem may be ?

Many thanks in advance

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8/22/2022 - Mon