asked on MS CRM 3.0 permissions/security roles
Hello,
I am trying to find out which permission/security role is required to allow a user to "resolve cases".
This is normally found under the "action" menu. - see screen shot.
Also, does anyone know of any sites that have a matrix of permissions for CRM 3.0?
Thanks,
Craig
resolve-missing.jpg
I am trying to find out which permission/security role is required to allow a user to "resolve cases".
This is normally found under the "action" menu. - see screen shot.
Also, does anyone know of any sites that have a matrix of permissions for CRM 3.0?
Thanks,
Craig
resolve-missing.jpg
Microsoft Dynamics
Last Comment
crm_info
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The write permission controls whether the Resolve Case option is displayed on the Actions menu.
Try that and let me know how you get on.
Cheers,
MH