troubleshooting Question

Can't See or Access Contents of Mail Folders Randomly

Avatar of catastrophic-failure
catastrophic-failure asked on
18 Comments5 Solutions321 ViewsLast Modified:
I have a user whose previous PC was sluggish (in general), so I updated him with a relatively new model (Core 2 Duo, 2 GB RAM, 250 GB HDD, 256 MB Video Card). His email was server-based, but was using Outlook's cached exchange mode on his old PC. He has a very large Mailbox (7,701,304 KB & 119,804 Total Items), which is probably why he was using cached mode.

However, his new PC Outlook is setup to access his email through the standard, server-based ost (not cached exchange mode). This may be the cause for his problem (Can't See or Access Contents of Mail Folders Randomly). It affects folders randomly (possibly due to a mailbox store or memory cache maximum size being reached...?) The temporary workaround is to have him close Outlook and re-open it. After that, he can access those folders.

Is there a best fix for this that avoids the cached mode, or is that the only fix?

(As you are probably guessing, the user would not be willing to archive or separate his mail into a pst file, and can veto those suggestions.)

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 5 Answers and 18 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 5 Answers and 18 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros