troubleshooting Question

Javascript error with window.external.AddFavorite

Avatar of mike_allred
mike_allred asked on
Web BrowsersJavaScript
2 Comments2 Solutions1227 ViewsLast Modified:

We just noticed that whenever we try to do a call to
window.external.AddFavorite we get the error "Object doesn't support this
property or method".

I'm not totally sure when it showed up, but we noticed it in late last week.
 We are using IE7.  For me, I'm using Windows XP Service Pack 3.  I am not
sure what is the configuration of our customer's machines, but mine is up to

Some more info on this issue:
I have gone to several different websites to make sure this is an issue with
our browser.  For example:

In addition, I tried searching around the net but did not see anyone else
running into this issue.  Lastly, I downloaded the Virtual PC and got an
image for XP IE7 from here:

It works fine on the image.

Do anyone know of some patch to IE/Windows that could have caused this
issue?  Maybe some other software that could be causing the issue?

Thanks in advance

Our community of experts have been thoroughly vetted for their expertise and industry experience.

Join our community to see this answer!
Unlock 2 Answers and 2 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 2 Answers and 2 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros