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Outlook 2007 delegates options are all greyed out
When a user clicks on their Delegates tab in Outlook 2007 they get the message: "The Delegates page is not available. Unable to access Outlook folder" When ok is pressed, the error message clears but everything under Delegates is greyed out and nothing is checked. I need to add a delegate but can't... help please.
Vikas Shah
Does your GAL show users or only contacts? Does this happen only when viewing the GAL when You are trying to choose a delegate? Does owa show the GAL with users?
ASKER
User sees users and contacts but just the delegates are all greyed out and yes owa does show the gal with users.
As The GAL showing contacts, and other are able to get the access to GAL with Outlook and OWA are fine.
I would suggest that remov the current delegate and remov all the permissions of the calendar from the properties window as well as remov my calendar from the delegates Outlook. As I researched deeper I found it to only be on certain Outlook clients, some were accessing GAL just fine from Delegates Tab. Now when you try to add a delegate, You should be able access the GAL just fine. and see if the Delegate options is active or not.
I would suggest that remov the current delegate and remov all the permissions of the calendar from the properties window as well as remov my calendar from the delegates Outlook. As I researched deeper I found it to only be on certain Outlook clients, some were accessing GAL just fine from Delegates Tab. Now when you try to add a delegate, You should be able access the GAL just fine. and see if the Delegate options is active or not.
Alos, If you use the Active Directory Users and Computers tool to view the user account properties of the affected user, are you able to view the delegates. If yes, than,
To resolve this problem, start Outlook by using the /cleanrules option. To do this, follow these steps:
Exit Outlook if it is running.
Click Start, click Run, type outlook /cleanrules, and then click OK.
Note The /cleanrules option removes message rules that you have configured in Outlook.
To resolve this problem, start Outlook by using the /cleanrules option. To do this, follow these steps:
Exit Outlook if it is running.
Click Start, click Run, type outlook /cleanrules, and then click OK.
Note The /cleanrules option removes message rules that you have configured in Outlook.
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ASKER
There are no delegates on this system. There are none to remove and we are just trying to add one. Everything is greyed out.
ASKER
Some of the above steps seem not to be realted to the issue? Should we not be looking for options within Outlook? Just trying to get some bearing down and I have tried outlook /cleanrules and nothing happens.
Can you please attach the screenshot of the error and the page you get after you click on OK.
Is Exchange Server being used?
Or is this an POP3 email account?
If an POP account adding delegates is an Exchange Only Feature.
Otherwise Please verify that Outlook 2007 is whats being used.
If 2007 is being used and Exchange is also in use, you will need to make sure the Exchange Add in is turned on.
Go to Tools>Trust Centre>Add-ins
At the bottom next to Manage, select the drop down and choose Exchange Client Extensions, and GO
Here you should have an Option for "Delegate Access"
Place a check here, Select Okay,
Close Window
Close and Restart Outlook
Now check your delegate Options.
If the extensions are not available, its possible they have been disabled or restricted by an administrator.
Or is this an POP3 email account?
If an POP account adding delegates is an Exchange Only Feature.
Otherwise Please verify that Outlook 2007 is whats being used.
If 2007 is being used and Exchange is also in use, you will need to make sure the Exchange Add in is turned on.
Go to Tools>Trust Centre>Add-ins
At the bottom next to Manage, select the drop down and choose Exchange Client Extensions, and GO
Here you should have an Option for "Delegate Access"
Place a check here, Select Okay,
Close Window
Close and Restart Outlook
Now check your delegate Options.
If the extensions are not available, its possible they have been disabled or restricted by an administrator.
ASKER
It is Exchange 2003 SP2 with Outlook 2007 being used by the user. I will check the Exchange Add-in apache09 and update. I am unable to get a copy of the error but it just says "The Delegates Page is not available."
ASKER
Did this but still having the same issue:
If 2007 is being used and Exchange is also in use, you will need to make sure the Exchange Add in is turned on.
Go to Tools>Trust Centre>Add-ins
At the bottom next to Manage, select the drop down and choose Exchange Client Extensions, and GO
Here you should have an Option for "Delegate Access"
Place a check here, Select Okay,
Close Window
Close and Restart Outlook
Now check your delegate Options.
If 2007 is being used and Exchange is also in use, you will need to make sure the Exchange Add in is turned on.
Go to Tools>Trust Centre>Add-ins
At the bottom next to Manage, select the drop down and choose Exchange Client Extensions, and GO
Here you should have an Option for "Delegate Access"
Place a check here, Select Okay,
Close Window
Close and Restart Outlook
Now check your delegate Options.
is your issue resolved. ?
ASKER
No still having the same issue.
Check that Office 2007 Sp1 is installed.
http://www.microsoft.com/downloads/details.aspx?familyid=9EC51594-992C-4165-A997-25DA01F388F5&displaylang=en
Check that Cached Exchange Mode is Off and Outlook is Online.
Verify the connection with Exchange Server.
If there is no connection to the exchange server this option would not be available.
I would also check that there are no other versions of office on this PC, say Office 2003, as this was a known error in Outlook 2003.
If all the above checkout open Outlook in safe mode and see if this issue is visible here.
Close and Re-Open Outlook by:
Start>Run>Outlook.exe /safe
If you dont have the problem here, its likely there is an add-in causing this issue.
Otherwise you might try repairing the users profile by closing Outlook and re-opening by:
Start>Run>Outlook.exe /cleanprofile
If that doesnt work then would look recreating the users profile, repairing Office 2007 and or a good ole fashioned uninstall and re-install of Office 2007.
http://www.microsoft.com/downloads/details.aspx?familyid=9EC51594-992C-4165-A997-25DA01F388F5&displaylang=en
Check that Cached Exchange Mode is Off and Outlook is Online.
Verify the connection with Exchange Server.
If there is no connection to the exchange server this option would not be available.
I would also check that there are no other versions of office on this PC, say Office 2003, as this was a known error in Outlook 2003.
If all the above checkout open Outlook in safe mode and see if this issue is visible here.
Close and Re-Open Outlook by:
Start>Run>Outlook.exe /safe
If you dont have the problem here, its likely there is an add-in causing this issue.
Otherwise you might try repairing the users profile by closing Outlook and re-opening by:
Start>Run>Outlook.exe /cleanprofile
If that doesnt work then would look recreating the users profile, repairing Office 2007 and or a good ole fashioned uninstall and re-install of Office 2007.
ASKER
Tried Outlook.exe /cleanprofile and same issue. It connects fine to Exchange Server and Exchange Mode is off. There are no other versions of Office on the machine. Will try a repair and then try safe mode.
ASKER
Tried a repair and safe mode and the option still still does not work and it did not work in safe mod.
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ASKER
Will try to reinstall when user is not using and then will update.
ASKER
It appears that uninstalling and reinstalling worked.