CiceroUIWndFrame Not Responding Error
Hi,
Awhile back I started getting the CiceroUIWndFrame Not Responding, End Now error when shutting down my XP Pro SP3 laptop which is running Office 2003 Basic.
I have tried these two fixes which I found on the Internet: Permanently turned off the Language Bar in Region & Language settings in CP; Set Alternative User Input to Disabled in Microsoft Office Shared Features.
While either one of these fixes seems to work for most from what I have read, I did nothing for the problem on my laptop. Does anyone know what else might be causing this issue?
Thanks,
Bill
Awhile back I started getting the CiceroUIWndFrame Not Responding, End Now error when shutting down my XP Pro SP3 laptop which is running Office 2003 Basic.
I have tried these two fixes which I found on the Internet: Permanently turned off the Language Bar in Region & Language settings in CP; Set Alternative User Input to Disabled in Microsoft Office Shared Features.
While either one of these fixes seems to work for most from what I have read, I did nothing for the problem on my laptop. Does anyone know what else might be causing this issue?
Thanks,
Bill
ASKER
No Office Quick Start running at startup. That is the type of stuff I stay on top of and disable or remove if it is not needed to run at startup.
ASKER
This event is not making any entry into the Application log.
Could you run a HijackThis log and post it here? we can analyse what is running in the background and what can cause the problem.
ASKER
This is definitely an Outlook problem. When the Outlook.exe process is running, either in the foreground with the UI open or in the background to check for mail, the CiceroUIWndFrame Not Responding Error occurs when shutting down. When Outlook.exe is not running, the computer can be shutdown and the error does not occur.
For years I have been in the habit of shutting down the computer and letting the Windows shutdown process close any open programs, which usually includes Outlook since it is always open. Suddenly one day this errors starts occurring at shutdown. Probably an update of Windows or Office that triggered it.
I can shutdown Outlook, but sometime Outlook.exe is running in the background checking mail when I shutdown. Sure would be nice to fix it.
For years I have been in the habit of shutting down the computer and letting the Windows shutdown process close any open programs, which usually includes Outlook since it is always open. Suddenly one day this errors starts occurring at shutdown. Probably an update of Windows or Office that triggered it.
I can shutdown Outlook, but sometime Outlook.exe is running in the background checking mail when I shutdown. Sure would be nice to fix it.
ASKER CERTIFIED SOLUTION
membership
Create a free account to see this answer
Signing up is free and takes 30 seconds. No credit card required.
ASKER
The "AVG Exchange Extension" add-in appears to be the cause. When it is off, no shutdown error. When it is on, shutdown error.
I am not sure if this is needed for e-mail malware scanning or not, or if it is a known issue. I am researching it right now.
I am not sure if this is needed for e-mail malware scanning or not, or if it is a known issue. I am researching it right now.
Good, it seems we have zeroed in on the problem... let me know, what you find. I am thinking that on shutting down the machine this linked component is not unlinking itself from Outlook and that is possibly causing this message to appear.
ASKER
I am in communication with AVG on the issue and will let you know what comes of it. Apparently this is not known issue.
You have answered my original question as far as what the cause is. Thanks for the help.
You have answered my original question as far as what the cause is. Thanks for the help.
Good to know, that the problem has been found and I hope that AVG can devise a solution pretty quick. Thanks for the points.
Alternatively, try looking in Windows Event Viewer by typing eventvwr in Start->Run and having a look at Application category. All things with red crosses are errors and have a look at the most recent red cross entry.