Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

Professional Opinions
Ask a Question
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

troubleshooting Question

Need Help Choosing the right Cisco SMARTNET

Avatar of martinlebel
martinlebelFlag for Canada asked on
1 Comment1 Solution504 ViewsLast Modified:
Hi !

I need to upgrade my CISCO IOS and I've been told that I need a CISCO SMARTNET to download upgraded IOS.

I went back on the re-seller website but there's like 20 package to choose from and I'm kind of lost for choosing the right one.

My router is : Cisco IOS Software, C181X Software (C181X-ADVIPSERVICESK9-M), Version 12.4(6)T10, RELEASE SOFTWARE (fc4)
System image file is "flash:c181x-advipservicesk9-mz.124-6.T10.bin"

The re-seller SMARTNET page is here (scroll down the page) : http://www.directdial.com/ca/shop/go/go.asp?OrderBy=Mfgr_Code&OBS=on&RL=none&DisplayStyle=BigSpecials&SearchString=cisco+1811

Also, Is a SMARTNET and a "service contract" are the same ? Will I be able to call CISCO TAC for help configuring the router if I have a SMARTNET ?

Thank you for your help

Avatar of lpacker
lpackerFlag of United States of America image

Our community of experts have been thoroughly vetted for their expertise and industry experience.

This problem has been solved!
Unlock 1 Answer and 1 Comment.
See Answers