jaypoucher
asked on
Problems with POP3 and Outlook 2003
I have basically the same problem as this previous question stated:
https://www.experts-exchange.com/questions/22882163/Outlook-problem-with-error-0x80040154-and-others-inetcomm-issue.html?sfQueryTermInfo=1+0x80040154+10+error+outlook+pop3
But this question was never answered.
My situation is this I have 30 boxes all with Outlook 03 running getting their primary emails from our Exchange server on-site (no problems there). We have just purchashed a new domain and I have created 30 new email addresses that my users will be referencing using a new pop3 account through godaddy (hosting). Now heres the tricky part half work and half do not. The boxes that don't work give me the error of Task 'Email Account Name - Receiving' reported error (0x80040154) : 'Unknown Error 0x8004154'. These boxes have all had their OS installed about a year ago using a slipstream disc I had made. No problems with anything OS related until now. The boxes that do work have either been formatted with genuine XP disc or preshipped with OS already installed. I have tried all of the solutions stated from the post listed above but nothing helped. I have partitioned a drive on 1 of the 15 that dont work and reinstalled from XP disc, updated, and pop3 account works like a charm, but Im trying to avoid doing that with all the remaining boxes. I'm assuming that certain files have either become missing or corrupted utilizing my slipstream install, but I have no idea what they might be. Any help on this issue would be greatly appreciated. Thank you.
https://www.experts-exchange.com/questions/22882163/Outlook-problem-with-error-0x80040154-and-others-inetcomm-issue.html?sfQueryTermInfo=1+0x80040154+10+error+outlook+pop3
But this question was never answered.
My situation is this I have 30 boxes all with Outlook 03 running getting their primary emails from our Exchange server on-site (no problems there). We have just purchashed a new domain and I have created 30 new email addresses that my users will be referencing using a new pop3 account through godaddy (hosting). Now heres the tricky part half work and half do not. The boxes that don't work give me the error of Task 'Email Account Name - Receiving' reported error (0x80040154) : 'Unknown Error 0x8004154'. These boxes have all had their OS installed about a year ago using a slipstream disc I had made. No problems with anything OS related until now. The boxes that do work have either been formatted with genuine XP disc or preshipped with OS already installed. I have tried all of the solutions stated from the post listed above but nothing helped. I have partitioned a drive on 1 of the 15 that dont work and reinstalled from XP disc, updated, and pop3 account works like a charm, but Im trying to avoid doing that with all the remaining boxes. I'm assuming that certain files have either become missing or corrupted utilizing my slipstream install, but I have no idea what they might be. Any help on this issue would be greatly appreciated. Thank you.
Is the SMTP settings forthe godaddy accounts set to "my smtp server requires authentication" ?
ASKER
yes and the My outgoing server (SMTP) requires authentication is checked in the more settings tab as well as Use same settings as my incoming mail server for the clients that are working and those that are not.
ASKER
the same account that doesnt work from the slipstream install after creating partion and installing from windows XP cd works as well as if I add any of the accounts to my outlook.
See is there are any PRF files on the system that are preconfiguring the Outlook Profiles.
ASKER
there is 1 named Outlook
Rename it before creating your Outlook profile and see if your issue goes away.
Also, Regedit for the file name Outlook.prf and remove that entry so that it is not referred to in the building of the Initial Outlook profiles.
Also, Regedit for the file name Outlook.prf and remove that entry so that it is not referred to in the building of the Initial Outlook profiles.
ASKER
whats weird is the sending works fine or at least it says completed but it times out when receiving. Oh yeah sometimes I also get the 0x8004210A error code too, stating timed out wating for a response from the receiving (POP) server. but not always...
OK, well try my steps and then we can test receiving. I woudl bet you the Outlook.PRF file made a change that is not your incoming server settings.
ASKER
renamed profile (check) still same problem.
searched entire registry for Outlook.prf and nothing came up.
searched entire registry for Outlook.prf and nothing came up.
did you create a new outlook profile?
ASKER
yes and I set it ask which profile to load when opening to make sure I select correct one
OK, so it isn't pulling it from that PRF file then.
Quesiton, can Outlook Receive while in safemode? Outlook.exe /safe
Quesiton, can Outlook Receive while in safemode? Outlook.exe /safe
ASKER
while in safe mode: got both errors...
Task removed@account.com - Receiving' reported error (0x80040154) : 'Unknown Error 0x80040154'
Task 'removed@account.com - Receiving' reported error (0x8004210A) : 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'
Task removed@account.com - Receiving' reported error (0x80040154) : 'Unknown Error 0x80040154'
Task 'removed@account.com - Receiving' reported error (0x8004210A) : 'The operation timed out waiting for a response from the receiving (POP) server. If you continue to receive this message, contact your server administrator or Internet service provider (ISP).'
OK, just for fun - setup the mail account using Outlook Express on this machine. Can it send and receive?
We are checking to see if it is a Outlook or a Windows problem.
We are checking to see if it is a Outlook or a Windows problem.
ASKER
I think there in lies our problem, I choose via slipstream to not install outlook express, that is where I think the problem is
ASKER
and when i got to add outlook express, from Add/Remove Windows Components, I get Setup library msgrocm.dll could not be loaded, or function OcEntry could not be found. Contact your afdministrator. The specific error code is 0x7e.
I think you can add it in Add remove programs/ addtiona componets
ASKER
ok it definetly has to do with outlook express. even after installing from Add remove it doesnt really install it. Nothing appears and the program files/outlook express folder is empty
ASKER
Ive installed the new windows live mail, which states thats there basically the outlook express replacement, and setup a new pop3 email account through that and it works with no problems but it still doesnt work in outlook 2003.
Have you tried to remove or disable the antivirus program.
SOLUTION
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AV usually blocks Outgoing mail not incoming. To me it sounds like a policy, so this is what I would do.
1. Uninstall Office 2003
2. Regedit and remove all child objects from the following location:
HKEY_CURRENT_USER\Software
3. Remove all the child objects from the following location:
HKEY_LOCAL_MACHINE\SOFTWAR
4. Now the registry will be clean of all policies and previous configurations. Also keep that Outlook.prf renamed as we did before.
5. Finally install Office 2003, but ensure it is a clean install and not a branded install that could have some preconfigurations.
6. Test your send/ receive functionality.
1. Uninstall Office 2003
2. Regedit and remove all child objects from the following location:
HKEY_CURRENT_USER\Software
3. Remove all the child objects from the following location:
HKEY_LOCAL_MACHINE\SOFTWAR
4. Now the registry will be clean of all policies and previous configurations. Also keep that Outlook.prf renamed as we did before.
5. Finally install Office 2003, but ensure it is a clean install and not a branded install that could have some preconfigurations.
6. Test your send/ receive functionality.
have you tried using the office repair tool?
GWMerrell: i agree with you, since MS mail works, it points at what is missing in the NON oem install.
i would also recommend doing the repair of the actual OS, to make sure all files that may be missing are installed again. This may prevent future failures as well.
GWMerrell: i agree with you, since MS mail works, it points at what is missing in the NON oem install.
i would also recommend doing the repair of the actual OS, to make sure all files that may be missing are installed again. This may prevent future failures as well.
ASKER
ok gonna try rec's will reply when finished
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ASKER
pain in the arse method, but the xp repair install worked. But I have to reinstall SP3 and update, but it worked. 1 down 14 to go.
ASKER
Obargetzi suggested but GWMerrell went through the trenches with me. Not my #1 solution but I don't think there was an easy fix to this. Repair install is better than full format and fresh install though. Thanks guys
glad to hear it
GWMerrell is a smart Person, thanks for giving him credit as well
GWMerrell is a smart Person, thanks for giving him credit as well
Hey - I like the team work and the credit! :)
if you ever need more team work, email me at obargetzi@gmail.com