<div>
Based on those events, it looks like it is having trouble communicating with the exchange server. Is the BES software on a separate machine than the exchange server? 
</div>


<div>
The BES software is on APPSERVER, and does not have exchange installed on it. The exchange server is called MAIL. <br />

</div>


<div>
Ignore those errors. When i had restarted the Blackberry Server, it failed to restart itself. After starting it. I get these errors when activating the phone:<br />
<br />
Event Type: &nbsp; &nbsp;Warning<br />
Event Source: &nbsp; &nbsp;BlackBerry Dispatcher APPSERVER<br />
Event Category: &nbsp; &nbsp;None<br />
Event ID: &nbsp; &nbsp;20000<br />
Date: &nbsp; &nbsp; &nbsp; &nbsp;3/19/2009<br />
Time: &nbsp; &nbsp; &nbsp; &nbsp;12:49:21 PM<br />
User: &nbsp; &nbsp; &nbsp; &nbsp;N/A<br />
Computer: &nbsp; &nbsp;APPSERVER<br />
Description:<br />
{username} Old OTAKEYGEN packet is cancelled, Tag=560977<br />
<br />
<br />
Event Type: &nbsp; &nbsp;Warning<br />
Event Source: &nbsp; &nbsp;BlackBerry Dispatcher APPSERVER<br />
Event Category: &nbsp; &nbsp;None<br />
Event ID: &nbsp; &nbsp;20000<br />
Date: &nbsp; &nbsp; &nbsp; &nbsp;3/19/2009<br />
Time: &nbsp; &nbsp; &nbsp; &nbsp;12:49:36 PM<br />
User: &nbsp; &nbsp; &nbsp; &nbsp;N/A<br />
Computer: &nbsp; &nbsp;APPSERVER<br />
Description:<br />
{username} Old OTAKEYGEN packet is cancelled, Tag=560992<br />
<br />
<br />
Event Type: &nbsp; &nbsp;Warning<br />
Event Source: &nbsp; &nbsp;BlackBerry Dispatcher APPSERVER<br />
Event Category: &nbsp; &nbsp;None<br />
Event ID: &nbsp; &nbsp;20000<br />
Date: &nbsp; &nbsp; &nbsp; &nbsp;3/19/2009<br />
Time: &nbsp; &nbsp; &nbsp; &nbsp;12:50:26 PM<br />
User: &nbsp; &nbsp; &nbsp; &nbsp;N/A<br />
Computer: &nbsp; &nbsp;APPSERVER<br />
Description:<br />
{username} Old OTAKEYGEN packet is cancelled, Tag=560997<br />
<br />
<br />
<br />
<br />
Any ideas?<br />

</div>


<div>
Unfortunately no. My BES barfed this past saturday and after 5 hours of messing with it I finally just restored from a backup. Good luck!
</div>


<div>
If the backup acted the same, it sounds like a problem with exchange. Any errors in the event log on that server?
</div>


<div>
Hi,<br />
<br />
Normally when this issue occurs you need to delete the registry key below and then restart the dispatcher service.<br />
<br />
HKEY_CURRENT_USER\Software<wbr />\Research In Motion\BlackBerry Enterprise Server\Dispatcher\BippePas<wbr />sword<br />
<br />
Now that you have uninstalled BES and you ensured the registry keys are removed (e.g. HKEY_CURRENT_USER\Software<wbr />\Research In Motion) on reinstallation everything will work correctly.<br />
<br />
<br />

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<div>
The main issue is: 550 5.7.1 Missing purported responsible address<br />
<br />
It's an smtp issue<br />
<br />
Sender ID can cause this error when the message or address is malformed - <a href="http://spf.pobox.com" rel="ugc">http://spf.pobox.com</a>&nbsp;<br />
<br />
<br />

</div>


<div>
I have run into this exact problem too (Old OTAKEYGEN packet is cancelled) when trying to do an over the air activation after a device was previously activated. &nbsp;My device was stolen so ISP had to reissue a new SIM. &nbsp;I put it in the new device and deleted the user from the BES (4.0). &nbsp;When I recreated the user, the error you mention above happened. &nbsp;The only way around this was to log onto a computer as the user, create a mapi profile (configuring outlook for user) and then connect the device after opening Blackberry Manager. &nbsp;The device was recognized and the Enterprise activation started automatically on its own and was successful. &nbsp;It appears that OTA activation mechanisms were the fault in my case. &nbsp;
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<div>
<div class="content wysiwyg-content">
I installed windows updates on my BES and Exchange 2003 SP/2 server last night. Since then, BES has stopped working. There are numerous errors in the event log. Blackberry forums have been no help. Attached are the application errors (event.txt). Users are receiving SOME e-mail, and i cannot activate phones (i had wiped a phone, and tried to re-activate it, and nothing happens). I tried re-entering the MAPI information, and i still have the problem. I have restarted all services, and restarted the server. I looked for the updates in Add/Remove programs on both the Exchange and BES server, and NONE of the updates are listed - so removing the updates is not an option. The server talked about in the event log's APPSERVER is the BES server, not the Exchange server (MAIL). I need this working very soon. Thank you.<br />
<br />
<br />
<a href="https://filedb.experts-exchange.com/incoming/2009/03_w12/118732/event.txt" target="_blank" class="file-inline" title="Blackberry event log (2 KB)"><svg xmlns="http://www.w3.org/2000/svg" viewBox="0 0 512 512"><path d="M67.508 468.467c-58.005-58.013-58.016-151.92 0-209.943l225.011-225.04c44.643-44.645 117.279-44.645 161.92 0 44.743 44.749 44.753 117.186 0 161.944l-189.465 189.49c-31.41 31.413-82.518 31.412-113.926.001-31.479-31.482-31.49-82.453 0-113.944L311.51 110.491c4.687-4.687 12.286-4.687 16.972 0l16.967 16.971c4.685 4.686 4.685 12.283 0 16.969L184.983 304.917c-12.724 12.724-12.73 33.328 0 46.058 12.696 12.697 33.356 12.699 46.054-.001l189.465-189.489c25.987-25.989 25.994-68.06.001-94.056-25.931-25.934-68.119-25.932-94.049 0l-225.01 225.039c-39.249 39.252-39.258 102.795-.001 142.057 39.285 39.29 102.885 39.287 142.162-.028A739446.174 739446.174 0 0 1 439.497 238.49c4.686-4.687 12.282-4.684 16.969.004l16.967 16.971c4.685 4.686 4.689 12.279.004 16.965a755654.128 755654.128 0 0 0-195.881 195.996c-58.034 58.092-152.004 58.093-210.048.041z"/></svg>event.txt</a>
</div>
</div>


event.txt

I installed windows updates on my BES and Exchange 2003 SP/2 server last night. Since then, BES has stopped working. There are numerous errors in the event log. Blackberry forums have been no help. Attached are the application errors (event.txt). Users are receiving SOME e-mail, and i cannot activate phones (i had wiped a phone, and tried to re-activate it, and nothing happens). I tried re-entering the MAPI information, and i still have the problem. I have restarted all services, and restarted the server. I looked for the updates in Add/Remove programs on both the Exchange and BES server, and NONE of the updates are listed - so removing the updates is not an option. The server talked about in the event log's APPSERVER is the BES server, not the Exchange server (MAIL). I need this working very soon. Thank you.



Cannot activate Blackberry Accounts - Numerous application errors in event log

BlackBerry is a line of wireless handheld devices and services designed and marketed by BlackBerry Limited. BlackBerry devices can record video, take photos, play music and also provide functions such as Web-browsing, email messaging, instant messaging, and the multi-platform BlackBerry Messenger service, and specializes in secure communications and mobile productivity.