troubleshooting Question

Disappearing email..

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tzichterman asked on
5 Comments1 Solution429 ViewsLast Modified:
I continue to see problems receiving email from some of our customers to anyone at our domain <main domain>.com.
In particular, we have not been able to receive from these two accounts that we know of:

Emails from those addresses to scott@<secondary domain>.com have gone through OK.
Emails from those addresses to scott@<main domain>.com (or anyone else @<main domain>.com)
"      do not go through
"      do not generate error responses (even after several days)
"      do not bounce
"      do not show up in MX Logic spam quarantines
"      appear to be sent successfully according to the sender

Test emails sent from my Hotmail/Gmail/Yahoo/Personal accounts to anyone @<main domain>.com are going through just fine.  The problem is not global  it is specific to some senders.

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