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SBS 2003 SP2 CEICW fails on "Email Configuration"

actpartner asked
Last Modified: 2012-05-06
I am assisting a client in attempting to finish setting up an SBS 2003 server that was never completely setup. The client now wants to use exchange (never configured originally). When I run the Configure Email and Internet Connection Wizard it is failing on Email Configuration and the icwlog.txt shows the following:

Error 0x80005000 returned from call to GetFirstRoutingGroup().
Error 0x80005000 returned from call to CEMailCommit::Commit().
calling GetBOConnector ().
Error 0x80005000 returned from call to GetBOConnector().

I have tried several suggestions in other posts but the issue still persists. Could it be SP2 related? Any help would be appreciated.
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This doesn't appeat to be the same issue. I am able to see the DNS suffix in IPCONFIG /ALL and DNS is recognizing the computer using its full DNS name (server.domain.local).

Based on my research, I suggest we try the following steps to see if we can
resolve this issue:

1. Reconfigure the RRAS

a. Schedule a down time.

b. Please open Routing and Remote Access console on SBS thru run command

c. Right click the SBSname (local), select Disable Routing and Remote
Access console

d. Reboot SBS, then rerun the CEICW
Go through the follow KB and Rerun CEICW again carefully.

How to configure Internet access in Windows Small Business Server 2003

2. Reinstalled Administration tools

a. Rename the Intranet key in HKLM\Software\Microsoft\SmallBusinessServer.

b. Click Start, point to Control Panels and click Add or Remove Programs.

c. Select "Windows Small Business Server 2003" and click Change/Remove.

d. In the "Component Selection" page, change Action to Reinstall for Server

e. Follow the instructions to finish.

f. Restart SBS and rerun CEICW.

Then test this issue.

3. If the issue reoccur after complete the above steps, please try to run
the CEICW after a clean boot to test this issue:

To clean boot the problematic computer, please use the steps below:
a. Click Start, click Run, and then in the Open box, type "MSCONFIG"
(without the quotation marks). Click OK.

b. In the System Configuration Utility (MSConfig) window, click to select
the Selective Startup button.

c. Click to clear the check mark from the "Load startup items" below
Selective Startup.

d. Click the Services tab, click to check the "Hide All Microsoft Services"
box, and remove all the check marks from the remained Non-Microsoft
Services. Please note that the Exchange services could be marked as
non-Microsoft. Please do not disable those services.

e. Click OK to close the MSConfig window. Click Yes when you are asked to
restart your computer in order to enable the changes.

f. After restarting, please check whether this issue will reoccur.

g. If there are no more problems, please use the above steps to enable
services and startup items one by one in order to figure out the root cause
of this issue.

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