• Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 628
  • Last Modified:

Symantec Backup Exec 12 user interface stops responding

We have been using Symantec Backup Exec 12 for some time on our servers, and about two weeks ago the user interface would stop responding whenever you tried to open it.
I have absolutely no idea where to even start troubleshooting this, so any advice would be handy.

The system is running Windows 2003 Server

If you need more info please specify what you would like to know and i can find it.
0
ictdoulos
Asked:
ictdoulos
  • 6
  • 5
1 Solution
 
QuetzalCommented:
Make certain that all of the Backup Exec services are running (services.msc).  If they are not, try starting each manually.  You may notice a "logon failure" for some service(s).  Edit the service and re-enter the logon credentials if needed.

If this fails, simply uninstall and re-install BE.  If you are on maintence, then upgrade to 12.5 when/if you do this.
0
 
ictdoulosAuthor Commented:
the services are all running fine, an restarting them has no effect,

will my current backup jobs be lost if i uninstall and reinstall?
0
 
QuetzalCommented:
If you have a relatively small number of jobs and the selection lists are not complex, it's probably just as easy to recreate the jobs.

Save a copy of %windir%\besernum.xml to keep a copy of all your BE serial numbers.  Save copies of the Catalog and Data folders under Program Files\Symantec\Backup  Exec.  Reinstall BE, get the tape drivers installed, serials reentered etc.  Exit BE.  Stop all BE services.  Rename the new Catalog and Data folders (blah old) and copy back the previous copies.  Start all BE services.  Start BE.

0
Free Tool: Subnet Calculator

The subnet calculator helps you design networks by taking an IP address and network mask and returning information such as network, broadcast address, and host range.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

 
ictdoulosAuthor Commented:
the reason i ask is that we do have a fairly elaborate collection of jobs running, and this is an inherited system, so i have no idea of the intricacies
0
 
QuetzalCommented:
If BE is under maintenance, tech support will walk you through the process.
0
 
ictdoulosAuthor Commented:
Further information which may add some clues: consistently when the server is restarted then the Backup Exec client will work without problems.  The last time I rebooted it only worked for the first day and then stopped working. Having just rebooted the server I will monitor it a bit more closely.  Any ideas of what I should look out for, or which logs I should monitor?
0
 
QuetzalCommented:
With server restart, BE UI works for some period of time, then stops.  When UI is then not working, all BEservices are still running and restarting them has no effect.  In essence, the current workaround is to reboot the server.

I think the BE reinstall is the next step.
0
 
ictdoulosAuthor Commented:
Backup Exec was upgraded to 12.5 over the top of 12.1.  The same problem is still occurring.  The next step I see is to uninstall and then install afresh.
0
 
QuetzalCommented:
I agree.  Symantec tech support can walk you through steps to preserve the BE catalogs and database so that you do not need to recreate your jobs.  But a clean uninstall and re-install does seem to be in order.
0
 
ictdoulosAuthor Commented:
The solution ended up being a reinstall of Backup exec, along with an upgrade to 12.5
It all went without a hitch, and the backups are up and running again

Thanks for your help
0
 
ictdoulosAuthor Commented:
Uninstalling and reinstalling solved the problem, however it was not simply a matter of using the Symantec uninstaller.  We uninstalled it, we dropped the SQL database, we deleted all registry entries and removed any trace we could find of it.  Then finally it worked again.
0
Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.

Join & Write a Comment

Featured Post

Free Tool: Site Down Detector

Helpful to verify reports of your own downtime, or to double check a downed website you are trying to access.

One of a set of tools we are providing to everyone as a way of saying thank you for being a part of the community.

  • 6
  • 5
Tackle projects and never again get stuck behind a technical roadblock.
Join Now