Solved

Exchange 2003 Can't mount the store

Posted on 2009-03-29
96
1,478 Views
Last Modified: 2012-05-06
The Exchange server is over the 75gb limit so we asked users to clean up their folders in Outlook.  We performed the offline defrag this weekend.  We backed up the database before we started with the Microsoft Backup Utility.  We also copied the MDBDATA folder to an external drive as a backup.  We performed the offline defrag properly and it completed many hours later on Saturday.  However, after the defrag, the size was not much different and we were still over the 75gb so we were going to perform another Microsoft Backup in hopes that it would compress the Exchange Database size now that we have completed the defrag.  However, we cannot mount the information store in System Manager.  The Exchange services are running properly.  When we try to mount the store in System Manager, we receive:
The following message:

An internal processing error has occurred. Try restarting the Exchange System Manager or the Microsoft Exchange Information Store service, or both.

ID no: c1041724
Exchange System Manager

We checked the event logs and we have an error:
The Application Error >>
first error >>>> Source : MSExchangeSA
                         Catagory: MAPI Session
                         Desciption: MPIA call OpenMsgStore' failed
                                           The MAPI provider failed
                                           ID no: 8004011d-0526-00000000

-------------------------------------------------------------------------------------
other Error >>>> source : MSExchangeIS
                           Catagory: General
                           Description: Error 0xfffffdd9 strating Storage Group

We found an article that discussed these errors
http://support.microsoft.com/kb/316709
and performed the setup /domainprep and it finished
We tested the policytest.exe and it passed
We checked the Domain Controller Security Policy and everything checks out properly as outlined in that article.

However, we still cannot mount the store.  Please help, I have to get this law firm back up and running for tomorrow morning and even if I copy my old MDBDATA folder back over, it will not mount.  
0
Comment
Question by:jeoinc
  • 53
  • 43
96 Comments
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24012094
Run an eseutil /mh "path of edb file" and check the database state.
Is it in dirty shut down?
0
 

Author Comment

by:jeoinc
ID: 24012108
When i was performin the 1st defrag the machine shutdown at about 8% but i brought it back up - copied the backup of the MDBDATA folder over and then started the defrag again and it completed successfully.  

I will try the eseutil /mh now and get right back to you - thanks so much for your quick response
0
 

Author Comment

by:jeoinc
ID: 24012127
i received an error when i performed the following:
e:\program files\exchsrvr\bin> eseutil /mh "e:\progra~1\exchsrvr\MDBDATA"
Initiating FILE DUMP Mode...
    Database: e:\progra~1\exchsrvr\MDBDATA
Operation terminated with error -1032 (JET-errFileAccessDenied, Cannot access file, the file is locked or in use)

i dismounted the information store service and tried again but that did not help.  am i doing something wrong?
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24012132
run eseutil /mh "e:\progra~1\exchsrvr\mdbdata\priv1.edb"
The .edb file name should be included
0
 

Author Comment

by:jeoinc
ID: 24012135
duh, sorry... ok, i did that and what are you looking for?
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24012139
The database state....what does it say...."Clean Shutdown" or "Dirty Shutdown"?
0
 

Author Comment

by:jeoinc
ID: 24012143
yes dirty shutdown
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24012144
Dirty shutdown means that there are logs required for the database to be able to mount....
Just under database state you should see logs required....whats the range of logs required?
0
 

Author Comment

by:jeoinc
ID: 24012153
Log Required:  25497-25497 (0x6399-0x6399)
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24012155
There are 3 ways that you can get the database into a clean shutdown state....
1.Replay the logs required(if they are present in the logs directory) using the eseutil /r command
2.Restore from a good backup copy...the tape drive (NOT the flat file copy on the network drive)
3.Run hard repair on the database (eseutil /p "path of the edb" file)
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24012161
ok....there is only one log file required... log files directory check if you can locate the file "e006399"....if you cannot locate it then what is the last log file in that directory...is it 006398?
If you can locate 6398....then 6399 is the e00.log file
0
 

Author Comment

by:jeoinc
ID: 24012163
1) i have 2 .log files in my backup copy of the mdbdata before i started the defrag
I have 3 .log files in the working mdbdata folder - should i rename *.log in the working folder and copy back over the .log files from the backup folder from before the defrag?
2) i don't have access to a tape drive with the backup tape - they are 1.5 hours away
3) will the hard repair hurt anything?  Will their data still be there?  Will it compress the data to get it under 75gb since i ran the offline defrag?  That was the goal of this weekend....
0
 

Author Comment

by:jeoinc
ID: 24012166
yes i see the 6399.log file - it is in the working folder - should i rename the e000639a.log file?  
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24012175
The hard repair is run only as the last option......
There are ramifications for running the hard repair as mentioned in MS article
 http://support.microsoft.com/kb/259851
Hard repair runs at the rate of 4-5 GB per hour and requires 25% more free disk space as compared to the database szie
The log files that you have in the working mdbdata folder....what are the names?
And what are the names of the log files in the backup folder?
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24012179
If you can see the 6399 log file....you should also be able to see the e00 log file...right?
keep only these 2 log files in the working mdbdata folder....copy and paste all other log files elsewhere....
They try mouting once again
0
 

Author Comment

by:jeoinc
ID: 24012184
working folder:
e00.log  03/28/09 6:15pm  5,120kb
e0006399.log 03/28/09 4:03am 5,120kb
e000639a.log 03/28/09 5:08am 5,120kb
res1.log   08/28/05 5,120kb
res2.log   08/25/05 5,120kb

backup folder:
e0006398.log  03/27/09 10:49pm 5,120kb
e00.log 03/28/09 12:27am 5,120kb
res1.log same as above
res2.log same as above
0
 

Author Comment

by:jeoinc
ID: 24012186
i already tried that while i was waiting on your post - i moved the 639a.log file out of there and it still would not mount - we have the two res1.log and res2.log files out there as well - is that normal?
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24012190
ok in the working folder.....
Keep ONLY e00 and e0006399...move  639a and res1 and res 2 to another backup folder
Now try mounting
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24012192
res 1 and res 2 log files are reserve log files and this is normal...exchange uses these log files to write information when drive space fills up
0
 

Author Comment

by:jeoinc
ID: 24012196
did that - still will not mount

does it matter that the exchange event service will not start?  the event viewer shows an id#5 - an unexpected MAPI error occurred  error returned was (0x800004005)  source - msExchangeES
0
 

Author Comment

by:jeoinc
ID: 24012197
ok, so do you want the res1 and res2 log files in the working folder or not - i moved them out and tried to mount but no luck - do you want me to put them back?
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24012201
ok since this has also failed.....
You have 2 options....
1. Restore from backup
2. Run a hard repair on the database
But do remember hard repair is the LAST resort.....
After hard repair, you can mount the stores....BUT you will need to perform an offline defrag and ISINTEG on the repaired database as soon as possible.
Now depending on the size of your database
Hard repair runs at 4-5 GB/hr
Defrag runs at 4-5 GB/hr
ISINTEG runs at 10 GB/hr
So depending on the size of the database....it could take a very long time to complete.
If you decide to do the hard repair...then one option you can give your clients is to mount with a "BLANK" store...so that they can send and receive email...in the meanwhile....let the repair continue on the database
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24012205
Read my last post very carefully.....these are the only 2 options that you have....
Let me know what you decide to follow
0
 

Author Comment

by:jeoinc
ID: 24012214
what does the ISINTEG do?

did this happen because of the reboot the server did the first time?  

Is the proper way when you have a database that is over 75gb to get it compressed, to defrag and then perform a backup ?

If we restore from tape - what would i restore - the exchange mdbdata folder and the information store from our symantec backup exec backup tape?
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24012232
ISNTEG is required to fix logical corruption
http://support.microsoft.com/kb/182081
Yes this happened bcoz of the reboot the first time
No the proper way is to take a backup directly first...then perform a defrag and isinteg
If you restore from tape...then you would restore the exchange mdbdata folder  
0
 

Author Comment

by:jeoinc
ID: 24012251
ok, so all the articles i have seen on the defrag before never mentioned the isinteg utility - i was not aware of it - so in the future, i will perform a backup with Microsoft Backup utility or with a tape of the Information Store, and that will have everything i need?  Then, perform the defrag and then a isinteg.  That will shrink the database down?

for the problem at hand... why can't i use the mdbdata backup that i have, if all i am restoring from the tape is that folder?

also, since all the clients are working offline right now in exchanged cache mode... i could go there and boot up every machine to make a backup .pst file and then how can i create a blank database for them to attach to?  Once i do that and have a clean blank database, i could import the .pst files back into the new database and we shoudl be working.  I will have to watch the disk space and make sure we are not getting near our 75gb limit though.  If the users really did clean up files, then we should be fine.  

if i do the hard repair, defrag and isinteg - will their data be there or how would i know if we lost data?  and if i do this option, i think that it would finish the hard repair and defrag before tomorrow morning, based upon the way it worked yesterday on the defrag, but the isinteg i am not sure would be done before monday morning - do i have to run that at the same time or could i do that on monday night?
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24012282
The reason why you cannot use the mdbdata bacukp that you have is becasue that is also in a dirty shutdown state
If clients are in cached mode...then yes...you can take offline psts for all client machines and then mount with a blank store and then import the psts from Outlook itself for each profile....
Yes you can finish.....hard repair and offline defrag and mount the store...and then complete  ISINTEG later on....but make sure it is done ASAP....
If ISINTEG is not run then....there can be logical corrutpions with the store....meaning that uses may not be able to reply to SOME old existing messages in their inbox
So you can run ISINTEG on Monday night....but make sure you run it.
0
 

Author Comment

by:jeoinc
ID: 24012333
ok, so i am trying to make my plan a, plan b, etc...

since i am 1.5 hours away and it is Sunday, i want to go to church... i could remotely start the hard repair to get that going... then do the defrag next - i can do all of this remotely...

meanwhile, as long as the store is dismounted, i can bring up the clients once i get there later today and start my backup of their .pst files.  That way, if we have an issue with the rebuild, then i can create a blank database and get them back up and running.  Again, not real sure how to create a blank database?  

Also, I will look up the switches for the ISINTEG but we don't have alot of disk space and when i ran the defrag i performed

ESEUTIL /D E:\PROGRA~1\EXCHSRVR\MDBDATA\PRIV1.EDB /TD:\DEFRAG\TEMPDFRG.EDB

is there something like this for the ISINTEG - what about the hard repair switches and disk space?
0
 

Author Comment

by:jeoinc
ID: 24012340
and as far as the dirty shutdown state - are you saying to restore the mdbdata folder from tape and also the inforrmation store so it will not think it is in a dirty state?  
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24012373
Yes thats what i was suggesting when i said that we restore from a tape....if a backup exists on tape then...it will not be in a dirty shutdown state when you restore it.
How to create a balnk database?
Just rename the exisiting priv1.edb in the mdbdata folder....and then claer out all log files from this folder.....
Then go to your Exchange System Manager and right click on the store and say mount store.
It will give you a message...clcik on yes and you will have a new Blank store created.
 
Hard repair switch:
eseutil /p "path of edb file"
Offline defrag switch:
eseutil /d "path of edb file"
ISINTEG switch:
isinteg -s "servername" -fix -test alltests
 
0
 

Author Comment

by:jeoinc
ID: 24012401
ok, i just restored back my MDBDATA Folder from my external hard drive and copied the 6399 log file in there and my information store mounted.  so we are back up on the database from friday night before the defrag and the reboot in the middle of the night.  

so... i think that i will start creating .pst files from every workstation so we have a good backup.

do you think i should go ahead and start the defrag again and and the ISINET so that is done and it might get our size under 75gb again?  Or do i still have to run a new backup after the defrag and ISINET to get it to compress?

Or, maybe i leave well enough alone and get my backups on the clients into .pst files and then do this process next Friday... but the thing is that they have been down all weekend, and i hate to bring them down again next weekend, but... do i run the risk of not being able to mount the store again if the defrag bombs out or i get into a dirty state again?
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24012418
You could run the defrag again...but this time make sure that there are no reboots or interruptions with the server such as reboots etc to get the database size back down
Once defrag is running....go ahead and take out the clients psts from Outlook....and keep it aside just as a backup in case the store goes back down
Do it this weekend instead of next
0
 

Author Comment

by:jeoinc
ID: 24012450
i am peforming a microsoft backup of the information store to my external drive so we have it in a "good state" versus "dirty state"  

the only problem we starting this again, is that i can't be promised that it won't reboot - i don't even know why it rebooted in the first place... and the only thing that i can think is that after it came back up and i restored the mdbdata folder to start the defrag again, i must not have mounted the store...which seems odd to me that i would not have made sure that the store was intact before i started my defrag - but that was many, many hours ago from a very long weekend of working on this so i can't swear to it.  i just think it is strange that we were able to get a defrag performed...

my concerns are ... we only have so many hours before tomorrow morning at 730am when the first person arrives and we have the store up now and it is 82,455,952 in size with adding up both edb and stm - at what point will it quit remounting after it dismounts - 85gb?  if so, i can tell users to delete more data out of their mailbox in the morning, plus i can archive them today.  That will clean up data, but not report it on the file size until after i run the defrag right?
0
 

Author Comment

by:jeoinc
ID: 24012469
ok, i just talked to the administrator and she does want to do the defrag because she is out of town next weekend.  so, she is going to the office and will boot up all the clients and start the backup of the pst files so we have them.  

if i successfully run the defrag and the other utility, will the database shrink down... this is our whole goal to get it down in size so we do not have to worry that the information store is going to keep dismounting....
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24012487
Yes a defrag and ISINTEG will get the size down....provided that the clienst have deleted unwanted emails
0
 

Author Comment

by:jeoinc
ID: 24012512
ok - if i go ahead and start the archive process on the clients, while they are offline, and i am performing the defrag... when they come online will the exchange server sync up and know that they have also archived and will this help with the file size or would we have to re-run the defrag again after the archive?
0
 

Author Comment

by:jeoinc
ID: 24012558
i know they did delete files last week, my tech said that one of them deleted over a gb in stuff but i dont' have a good byte count of deletions... so do you know the answer to at what point over 75gb the information store will not mount... i know there is a window but i was not sure if it was 10gb to go up to 85gb or what...
0
 

Author Comment

by:jeoinc
ID: 24012691
thanks for all of your help.  i am going to head to sunday school and then come back in between church and see if my backup is complete.  then i am going to start the defrag process remotely  - the administrator is on the way into the office to get everyone's machine turned on and put them in an offline state in outlook so i can jump over and start the archive process

if you get a chance to respond to my last two questions, i really appreciate it and i will check for them when i return

0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24012952
jeoinc,
Over 75gb the store will start disounting randomnly maybe in an hours time...it does not matter....
As long as the 75gn limit is reached, at some point the stire is definitely going to automatically dismount.
Manually mouting the store would make it mount...BUT...after a while (say 15min to 1 hour) the store is going to auto dismount again.
As long as rerunning the defrag once client psts are taken...this is not needed.
Once the defrag is run on the database....it will sync up with the clients......
And then again....you do have a backup pst of all client machines....so you need not worry.
0
 

Author Comment

by:jeoinc
ID: 24012961
ok, thanks - however, even though the information store is mounted right now - the clients cannot connect to the exchange server and the work offline is not checked - there is an error when it tries to reconnect

microsoft exchange error 0x8004011d

0
 

Author Comment

by:jeoinc
ID: 24012963
also an event id #9175 - source msexchangeSA
the MAPI failed. Microsoft Exchange SErver information store id# 8004001d-0512-0000000
0
 

Author Comment

by:jeoinc
ID: 24012971
we are back to the original error code of the c1041724 when trying to mount the store....  i was able to get it mounted previously and then i performed a backup - now i am getting backups into .pst files and then i was going to perform the degrag on the mailbox store but i have to dismount it from a good state before i can do that - i am going to run the esutil /mh command again and see what it says...
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24012975
Have you taken all the client psts?
After doing this under profile settings in Outlook....Uncheck Cached Exchange Mode and now try
0
 

Author Comment

by:jeoinc
ID: 24012985
the problem is because the information store is down again... it reports the state as "dirty shutdown" again
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24012996
I see.....
Perform a defrag of the database....and then mount the store.....it has exceeded it limit and hence going into a dirty shut down state......
Since you have all the client psts...then mounting with a blank store and importing the psts is also an option
0
 

Author Comment

by:jeoinc
ID: 24013013
yes, that is why i am trying to get a good pst from all the clients before having to go that route...

yesterday i successfully performed a defrag on the database but then it would not remount the store - to begin with Friday night we were over in our space but it was still mounting... during the defrag process 8%, the server rebooted for some reason around 3am... i restored the mdbdata folder back and then i performed the defrag and it completed around 5pm yesterday... but i have not been able to get it to mount, since....
0
 

Author Comment

by:jeoinc
ID: 24013016
are you saying that another defrag might fix the dirty state issue?  you did not mention earlier when you listed my options, so i am just trying to clarify since it will take another 8 hours to get a good defrag done
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24013031
No.....when i said perform a defrag of the database....I meant a "Clean Shut Down" copy of the database.....not the dirty shutdown copy.
Dirty shutdowns can only be repaired by hard repair or replaying log files
So...in effect...you do have a "Clean" copy of the database right?...Perform an offline defrag on this copy and then mount the store....so that it will not go down again like last time
0
Don't lose your head updating email signatures!

Do your end users still have the wrong email signature? Do email signature updates bore you or fill you with a sense of dread? You can make this a whole lot easier on yourself by trusting an Exclaimer email signature management solution. Over 50 million users do...so should you!

 
LVL 13

Expert Comment

by:FearNoMore
ID: 24013039
remember a defrag will only clear out white spaces in a database....it will NEVER fix a dirty shut down database
Some time back...you copied the copy of your edb file and the 6399 log file over and mounted the database right?
Do the same thing....once its mounted.....right click and gracefully dismount the store....
Now perform an offline defrag of the database
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24013042
Remember.....the last option in case all else fails is:
Mount the store with a Blank one...and import all the psts from Outlook one by one
0
 

Author Comment

by:jeoinc
ID: 24013051
i thought that i had a clean copy of the database earlier before i left for sunday school be because i copied over my backup MDBDATA folder and then copied in the log file that it wanted from the /mh command - 6399.  I tried to mount the store and the public and it mounted.  So, i started a backup of the information store to the external drive with microsoft backup.  I did not open a client to see if it was in a connected state but the information store did mount.  I came back to check it between sunday school and church and found that the information store was dismounted again along with the public store.  i do not know when it dismounted - so my backup file that i was trying to get may or may not be good.  Plus, after it mounted, i did not run another /mh command to see if it said "clean state" - i just assumed that because it finally mounted that we were ok.  i did not dismount it after that, i left it up while trying to get a good backup with microsoft backup.... so you are saying that once i got it to mount, that i should have dismounted it so it would have been in a clean state... now, i cannot get it to remount... i have tried the same steps again, but no luck this time...
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24013061
Ok....then it means...that the database has reached it threshold limit and cannot mount again come what may....
Your options:
Perform a hard repair
Perform an offline defrag
Perform an isinteg
Mount the store
This will reduce the size of the database and make sure that the database is in a clean shut down state
OR
Mount with a Blank store and import client psts using Outlook
 
0
 

Author Comment

by:jeoinc
ID: 24013063
if i do the new blank database and then import all my clients from the .pst, i would not have to run a defrag if my byte count is under 75gb, right?  maybe that is the best way to go at this point... ?
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24013067
Yes if you mount a blank store...the no need for defrag....
I too would agree with you on this one...since we are short of time....and it makes much more sense this way
0
 

Author Comment

by:jeoinc
ID: 24013070
ok, that is what i am starting to think too... i don't trust the existing store... it seems like alot of work but really i don't think it is at this point if it will save us from having to do the defrag and ISINTEG - then it does not seem like as much time...
0
 

Author Comment

by:jeoinc
ID: 24013076
what about the pub1.edb and .stm files - how do i back them up?  what do they hold - i am just trying to think what i might be missing if i do this from scratch....
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24013081
the pub1.wdb and stm files refernce your public folder database.....
This is where your public fiolder information is stored
0
 

Author Comment

by:jeoinc
ID: 24013084
ok, so how do i back them up or can i just let it recreate them and then copy over to two files that i have that have data?
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24013099
Is the pub1.edb is a clean shutdown state?
If yes...then you can do as you mentioned above...
0
 

Author Comment

by:jeoinc
ID: 24013105
your notes from ealier:
How to create a balnk database?

Just rename the exisiting priv1.edb in the mdbdata folder....and then claer out all log files from this folder.....

Then go to your Exchange System Manager and right click on the store and say mount store.

It will give you a message...clcik on yes and you will have a new Blank store created.

so, i would just leave the two pub1 files out there and it will know to add them into the store and they should mount with no problem ?
0
 

Author Comment

by:jeoinc
ID: 24013107
no the pub1 will not mount either - so i guess i could restore those two files from my backup tape from Thursday night?  what do they contain - what public information  - like can you give me an example?
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24013143
In Outlook.....you should see something on the left hand side pane that says Public Folders.....
These are Public Folder that can be used as a public discussion board etc....
Does this Law firm use Public Folders?
 
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24013160
0
 

Author Comment

by:jeoinc
ID: 24013171
that is what i am saying... i know that a public folder is like a shared contact address book but they do not have that... i don't think they have anything public that is shared... but i was trying to make sure before i created the new database
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24013194
Since they donot use it
You do have a copy of the pub1.edb and pub1.stm right?
....Keep it aside  and create a new blank public folder and mount with it
 
0
 

Author Comment

by:jeoinc
ID: 24013242
just clarifying...

go to the MDBDATA Folder and delete the
PRIV1.edb
PRIV1.stm

should i leave the e00.chk?

i am going to delete all the .log files

i am going to leave the (2) pub1 files

then go to the system manager and try to mount the store and since it is already pointing there, it should ask me to create or whatever it is going to say and I click on yes.    ... or do i have to delete the pub1 files since they won't mount anyways and let the system create 2 new ones?
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24013252
Let the system create 2 new ones for the public folder stores...
Rename the old public folder stores both edb and stm to soemthing else...
Remove all log files including e00.chk
0
 

Author Comment

by:jeoinc
ID: 24013317
10-4 ... i will get started - thanks again!
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24013335
Good Luck and All the Best
0
 

Author Comment

by:jeoinc
ID: 24013339
thanks - i will post something later - hopefully all good stuff!!
0
 

Author Comment

by:jeoinc
ID: 24013558
i created the new mailbox store and then went to one of the workstations to remove the exchange server and re-add it so we could import the data - however, when i go to set it up again, it will not let me re-add it to the exchange server - i have tried servername.domainname.local with the username and clicked on check name but it can't find the username in the database.  i also rebooted the machine and tried again with no luck.  currently, i am rebooting the server to see if that helps but i am worried why we could not attach - the information store was mounted and all the services were running... any ideas?  The administrator is still onsite at the firm and if this reboot of the server does not help, i am not sure what to tell her...
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24013572
Just try with the Exchange server name.....and do a check name
Reboot all your DC and GC's in the environment
A check name happens against the GC
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24013582
Another thing is why are we readding the exchange server name....the name os the server has not changed
Just close down outlook and reopen and import the psts
0
 

Author Comment

by:jeoinc
ID: 24013588
i rebooted the server and tried it again and it still does not work on the client side.  so, i did the same steps on the server for the administrator and it worked fine... so could it be a rights issue?  
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24013594
What exactly are you trying on the Client side? List each step
0
 

Author Comment

by:jeoinc
ID: 24013596
beause it gives outlook connection errors if you do not create a pst file, remove the exchange server and then readd it - and that process just worked fine on the server for the administrator... it just did not work on the workstation as the user - i will try it on the workstation as the administrator login and see if that works...
0
 

Author Comment

by:jeoinc
ID: 24013597
did work work... just states the action could not be completed... the operation failed
0
 

Author Comment

by:jeoinc
ID: 24013614
the steps are go to control panel
mail
view change
it will say immediately that the exchange server is offline
click on new outlook data file
personal folder.pst
then we point to that file
click remove exchange server
finish
go back in and then re-add the exchange server for the user
click on check name
click finish
go back in and then select to deliver to the Mailbox-username verus the pst file
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24013628
Configure a new profile for the user and check....let it create a new pst file for the user
0
 

Author Comment

by:jeoinc
ID: 24013663
when you start the exchange server on the client side, it says "connected" but when you hit send / receive there is an error message...

0x80070005
you do not have appropriate permissions to perform this operation
0
 

Author Comment

by:jeoinc
ID: 24013693
it says that exchange is in recovery mode when you first try to start it on the client... when i have seen that before in the past, that is when i would do the proces that i sent earlier about creating the pst - removing exchange and then recreating the exchange server -

so it works fine doing this process on the server... with administrator

the first client that i tried will not attach, "the action could not be completed. the operation failed" when i try to reattach to the exchange server after removing it with either the username or the server username "administrator" ... so that rules out security rights...

the second client that i have not removed the exchange server on has the information that i sent last...
when you start the exchange server on the client side, it says "connected" but when you hit send / receive there is an error message...

0x80070005
you do not have appropriate permissions to perform this operation

so that points back to a rights issue....  i was hoping to get one of them up and running while she was there so we could make sure it was working properly...
0
 

Author Comment

by:jeoinc
ID: 24013731
i just sent myself a test email from the server out of outlook logged in as administrator and i got it - but the server reported an error "(0x8004010F)  The operation failed.  An object could not be found.
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24013758
0x80070005
you do not have appropriate permissions to perform this operation For this error you need to remove Exchange Attributes and restamp it for the users
Remove Exchange Attributes:
http://support.microsoft.com/kb/823170
 
Once removed you will see this mailbox as disconnected in ESM
Right click and reconnect the mailbox to the user
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24013761
This problem you are having is becasue the xchange attributes have been removed for the user
Go to ESM and you will see disconnected mailboxes...just right click and reconnect them
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24013768
0x8004010F...this error is becasue of you OAB.....Remove cached mode for this administrator profile and do a send receive again
0
 

Author Comment

by:jeoinc
ID: 24013899
ok, i performed the steps in active directory to remove the exchange attributes
then i went to ESM and mailboxes and the red x was on the users mailbox so i right clicked it to reconnect it and that worked
i checked in active directory exchange tasks and she was back
i added it back on her machine in control panel, mail and it connected to the exchange server
however, we receive the following message
Task 'Microsoft Exchange Server' reported error (0x8004010F) : 'The operation failed. An object could not be found.'
i did what your above notes state and removed the cache mode under control panel mail but it did not help - it still says the above message
however, you can send and receive email in the inbox but this message pops up everytime it tries to send/receive
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24013935
Is the public  folder store mounted?
Follow this article:
 http://support.microsoft.com/default.aspx?scid=kb;EN-US;905813
0
 

Author Comment

by:jeoinc
ID: 24013980
yes the public store is mounted and there is a default offlie address book that is already set to default.
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24013999
click Properties for the mailbox store, and then verify that the offline address list is populated with a valid offline address list object in Offline address list on the General tab.

Note If the offline address list is not populated with a valid offline address list object, click Browse to select a valid offline address list object.
0
 

Author Comment

by:jeoinc
ID: 24014534
yes i did that - it is valid and set as default
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24014587
1. On the Outlook Tools menu, point to Send/Receive, point to Send/Receive Settings, and then click Define Send/Receive Groups.
2. Click Edit.
3. Click to clear the Download offline address book check box, and then click OK.
4. Click Close to close the Send/Receive Groups dialog box.
5. Press F9 to send and to receive e-mail messages in all Outlook accounts.
0
 

Author Comment

by:jeoinc
ID: 24014635
did not help...
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24014683
Read this article especially the Outlook 2003 part an make sure that Outlook 2003 is on SP3
http://blogs.msdn.com/dgoldman/archive/2008/10/01/understanding-why-error-code-0x8004010f-is-thrown-when-trying-to-download-an-oab.aspx
 
0
 

Author Comment

by:jeoinc
ID: 24014686
i checked the ESM settings against mine and under the first adminisrative group
folders
public folders
i have internet newsgroups
JEOEnterprisesInc Archive
JEOEnterprisesInc Contacts
SCHEDULE Archive

the server with the issue only has the Internet Newgroups
The SCHEDULE archive was a group that i created but i don't remember creating the JEOEnterprisesInc Archive and Contacts - is that something that you should be out there for the other public store?

ok, i just read your other comment too and i know that outlook is not on sp3 - i will download it and see if that helps - let me know what you think about the other stuff i found
0
 

Author Comment

by:jeoinc
ID: 24015529
i applied sp3 to the outlook client - still the same problem
0
 

Accepted Solution

by:
jeoinc earned 0 total points
ID: 24050311
Task 'Microsoft Exchange Server' reported error (0x8004010F) : 'The operation failed. An object could not be found.'

WE RIGHT CLICKED UNDER ESM  NT1  PROPERTIES  VERIFIED SP2 FOR EXCHANGE
OFFLINE ADDRESS LIST  UNDER ESM  WE RIGHT CLICKED ON THE DEFAULT OFFLINE ADDRESS BOOK AND PERFORMED THE REBUILD
RESTART THE SYSTEM ATTENDANT SERVICE  IT WILL AUTOMATICALLY RESTART 2 OTHER SERVICES TOO
ESM
ADMINISTRATIVE GROUPS
RIGHT CLICK ON PUBLIC FOLDERS
RIGHT CLICK ON PF
VIEW SYSTEM FOLDERS
OFFLINE ADDRESS BOOK
EXPAND
OPEN OUTLOOK
NOW IT IS WORKING
WE CLICKED ON SEND/RECEIVE AND THEN DOWNLOAD ADDRESS BOOK

THIS IS HOW WE RESOLVED THE ISSUE - JUST WANTED TO POST IT INCASE SOMEONE ELSE HAS THIS ISSUE
0

Featured Post

Want to promote your upcoming event?

Attending an event? Speaking at a conference? Or exhibiting at a tradeshow? Easily inform your contacts by using a promotional banner in your email signature. This will ensure your organization’s most important contacts are in the know.

Join & Write a Comment

Suggested Solutions

"Migrate" an SMTP relay receive connector to a new server using info from an old server.
Following basic email etiquette rules will help you write a professional email and achieve a good, lasting impression with your contacts.
In this video we show how to create a Contact in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Contact ta…
In this video we show how to create an email address policy in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.:  First we need to log into the Exchange Admin Center. Navigate to the Mail Flow…

758 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now