Sending Mass Email By a Third Party-Blocked
Posted on 2009-03-29
A company that I support is using a third party company to mass email for them. Now the email is sent daily as: email@example.com. This email is supposed to go back to the office manager at Acme.com, so he can monitor the emails.They should be emailed to his account firstname.lastname@example.org. I tested the account and emailed him internally and externally from the account:email@example.com it worked fine.
What is happing is the emails are being blocked from this company and not going to the office managers account. I did whitelist the address in the TrenMicro Spam virus server.
All I can think to do is have them create a SPF record on their servers and bypass the Acme.com Exchange server. This company also houses Acme.com`s DNS. Am I correct in my assumpption?