Sending Mass Email By a Third Party-Blocked
A company that I support is using a third party company to mass email for them. Now the email is sent daily as: today@acme.com. This email is supposed to go back to the office manager at Acme.com, so he can monitor the emails.They should be emailed to his account joe@acme.com. I tested the account and emailed him internally and externally from the account:today@acme.com it worked fine.
What is happing is the emails are being blocked from this company and not going to the office managers account. I did whitelist the address in the TrenMicro Spam virus server.
All I can think to do is have them create a SPF record on their servers and bypass the Acme.com Exchange server. This company also houses Acme.com`s DNS. Am I correct in my assumpption?
What is happing is the emails are being blocked from this company and not going to the office managers account. I did whitelist the address in the TrenMicro Spam virus server.
All I can think to do is have them create a SPF record on their servers and bypass the Acme.com Exchange server. This company also houses Acme.com`s DNS. Am I correct in my assumpption?
ASKER
M
What would I need to do with the company?
Other then whitelisting there address.
What would I need to do with the company?
Other then whitelisting there address.
If you are referring to SPF record creation, you need to ask them what to put in to the records.
However unless you are using SPF records yourself, setting them will not help.
As I wrote above, you need to discover why the messages are being blocked. If the problem is with your software then something should be logged.
-M
However unless you are using SPF records yourself, setting them will not help.
As I wrote above, you need to discover why the messages are being blocked. If the problem is with your software then something should be logged.
-M
ASKER
This is an idea what i am getting.
Hi. This is the qmail-send program at mail1.non.net.
I'm afraid I wasn't able to deliver your message to the following addresses.
This is a permanent error; I've given up. Sorry it didn't work out.
<user@mail.fm>:
idoes not like recipient.
Remote host said: 552 5.7.1 <use@mail.fm>: Recipient address rejected: User has been over quota for > 1 week, email rejected
Giving up on ip .
--- Below this line is a copy of the message.
Return-Path: <daily@>
Received: (mail 24774 invoked from network); 28 Mar 2009 06:30:08 -0000
Received: from w251.(HELO www.acme.com)
by mail1@user.comwith ESMTP; 28 Mar 2009 06:30:08 -0000
Received: from phpmailer ([ip removed on purpose)
by www.acme.com with HTTP (PHPMailer);
Sat, 28 Mar 2009 02:29:57 -0400
Date: Sat, 28 Mar 2009 02:29:57 -0400
Return-Path: daily@acme.com
To: "user@fastmail.fm" <juser@mail.fm>
From: acme.com<user@acme.com>
Reply-to: user@acme.com>
Subject: daily
Message-ID: <removed
X-Priority: 3
X-Mailer: PHPMailer [version 1.70]
MIME-Version: 1.0
Content-Transfer-Encoding:
Content-Type: text/html; charset="iso-8859-1"
That is not an Exchange message. The message is being rejected by the remote server for some reason.
The logs on the sending server may tell you what IP address the connection is being made to, which will be the server rejecting the message.
-M
The logs on the sending server may tell you what IP address the connection is being made to, which will be the server rejecting the message.
-M
ASKER
What I think that is happening. If you send a email form another Server saying; You are Acme.com,
and forward it back to the "Real Server" that server will reject it ,because it knows you are not Acme.com.
Am I right?
and forward it back to the "Real Server" that server will reject it ,because it knows you are not Acme.com.
Am I right?
ASKER CERTIFIED SOLUTION
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SPF records will not do any harm, but you need to liaise with the third party to ensure that you do not block those email messages.
Have you actually verified why the messages are not coming in?
-M