Blackberry (BES) Upgrade Error: the database already exists and is a pre 3.5 database. updating pre 3.5 databases is not supported
Posted on 2009-03-29
I'm trying to transfer the BES service from one computer to another for one of my clients and I'm getting the error:
"the database already exists and is a pre 3.5 database. updating pre 3.5 databases is not supported. delete the database and retry or manually update it."
It seems like the problem is a version mismatch because the database version on the old server is 4.1.5 and on the new server they only have the full installer for version 4.1.0 and the upgrade file to SP5.
Does anyone know how to get the FULL Installer for version 4.1.5 or know of a workaround if you only have the full installer for an older version and the upgrader to the latest service pack?
If transferring the database is not an option in this case, if I install the software on the new server and transfer the SRP key with a new database, would it break the link between the handhelds and would I have to reactivate them?
Thanks for your help.