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Blackberry (BES) Upgrade Error: the database already exists and is a pre 3.5 database. updating pre 3.5 databases is not supported

Posted on 2009-03-29
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Last Modified: 2012-05-06
Hi,
I'm trying to transfer the BES service from one computer to another for one of my clients and I'm getting the error:

"the database already exists and is a pre 3.5 database. updating pre 3.5 databases is not supported. delete the database and retry or manually update it."

It seems like the problem is a version mismatch because the database version on the old server is 4.1.5 and on the new server they only have the full installer for version 4.1.0 and the upgrade file to SP5.

Does anyone know how to get the FULL Installer for version 4.1.5 or know of a workaround if you only have the full installer for an older version and the upgrader to the latest service pack?

If transferring the database is not an option in this case, if I install the software on the new server and transfer the SRP key with a new database, would it break the link between the handhelds and would I have to reactivate them?

Thanks for your help.
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Question by:PWeerakoon
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Gary Cutri earned 500 total points
ID: 24015372
Hi, your theory is correct.  Once you upgrade to BES 4.1 SP2 or higher you must use an installer that includes SP2 or greater (e.g. besx_4.1.6.exe).  To obtain a copy of the installer call your carrier's BlackBerry support number and ask them to escalate you to RIM, they will give you a FTP link to the latest installer.
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by:PWeerakoon
ID: 24031596
Hi Gary,
Thanks for the prompt reply.

However, I used a slightly different approach to get the database transferred.

I first installed BES version 4.1.0 on the new server and when it prompted me to start the services at the end of the installation, I chose not to. Then I went to the Windows Services MMC and disabled all the Blackberry services so that they won't start up after a reboot.

Then I upgraded this installation to SP5 and kept all the services disabled.

After that, I backed up the MSDE database from the old server and restored it according to the directions in this article without any problems.
http://www.blackberry.com/btsc/search.do?cmd=displayKC&docType=kc&externalId=KB03112&sliceId=SAL_Public&dialogID=28112651&stateId=0%200%2013217190 

After that I set all the services to startup automatically and rebooted the server.

Basically, I followed the "Blackberry Knife-edge Cutover" directions listed in the following article but ignored the steps where you have to restore the database first.
http://www.blackberry.com/btsc/microsites/search.do?cmd=displayKC&docType=kc&externalId=KB10278&sliceId=1&docTypeID=DT_SUPPORTISSUE_1_1&dialogID=36877930&stateId=0%200%2036881563 


I'm listing the above information so that someone else reading this thread might find it useful.

But garycutri's solution would have worked as well, so I'm assigning full points to him

Thanks.
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by:PWeerakoon
ID: 31564084
Thanks.
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