Go Premium for a chance to win a PS4. Enter to Win

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 1688
  • Last Modified:

Acer Aspire One Unable to connect to the internet because of firewall being up

Hi Everyone;

       I am wanting to help a friend of mine with an internet connection problem which exist with his Acer One laptop.  Basically, he says he can not connect to the internet at his apartment complex because of an error message indicating the firewall is up.  However, when I brought it to the house and used an ethernet connection between his laptop and the router, I did not have any problems getting onto the internet.  In fact, it automatically loaded the page without any problems.  

         With this point in mind, could there possibly be a problem between the server at his apartment complex and not the laptop itself?  Any help regarding this question will be appreciated.  

          Thank you

          George
0
GMartin
Asked:
GMartin
  • 2
2 Solutions
 
IanThCommented:
sound like the aspires mac address is not entered in the routers encryption page as using an ethernet lead avoids that its just in wireless mode

what do you mean
quote :

         With this point in mind, could there possibly be a problem between the server at his apartment complex and not the laptop itself?  Any help regarding this question will be appreciated.  
unquote :

what server

0
 
GMartinAuthor Commented:
Hi

       I am under the impression the wireless laptop connects to some kind of gateway to the internet at the apartment complex since it furnishes high speed access as part of their rental package.  This is an assumption on my part, so, I better check into that.  They are all probably on Comcast.

       Thanks

       George

       
0
 
MarkCommented:
If the Internet access is furnished by the apartment complex, has your friend asked for help from them?
I would think they would have a setup program, or can furnish your friend with the appropriate settings to get access.
0
 
GMartinAuthor Commented:
Hi Everyone;

         Thanks for the shared input.  Apparently, the cause of this problem was malware.  After running several utilities like CCleaner, Spyware Doctor, Malwarebytes, HiJacktThis, and AVG and removing all infections found, this laptop is now able to get back online just fine.  

         Many thanks again.

         George
0

Featured Post

Vote for the Most Valuable Expert

It’s time to recognize experts that go above and beyond with helpful solutions and engagement on site. Choose from the top experts in the Hall of Fame or on the right rail of your favorite topic page. Look for the blue “Nominate” button on their profile to vote.

  • 2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now