I am wanting to help a friend of mine with an internet connection problem which exist with his Acer One laptop. Basically, he says he can not connect to the internet at his apartment complex because of an error message indicating the firewall is up. However, when I brought it to the house and used an ethernet connection between his laptop and the router, I did not have any problems getting onto the internet. In fact, it automatically loaded the page without any problems.
With this point in mind, could there possibly be a problem between the server at his apartment complex and not the laptop itself? Any help regarding this question will be appreciated.