asked on

USB mouse and keyboard failure

Problem:
Dell Dimmension E510 XP box boots to login screen but that's it. USB Keyboard does not function. USB Mouse appears but is frozen.

Background:
System initially failed to boot. I ran the Seagate diagnostics and it fixed a bad sector.

Things I've tried:
1. Different USB ports
2. Safe mode
3. Last known good config
4. Used UBCD4Win (mouse and keyboard work fine) to run chkdsk and used Registry Restore Wizard to revert to a prior date
5. Attempted a repair install but during installing devices stage I get 3 USB popups with messages similar to what I've shown in the Code box below. Clicking yes or no to continue makes no difference. Mouse and keyboard freeze again and it's impossible to continue with the repair install.

I think the USB drivers may be corrupt. Any ideas on what steps to try next?

"The software you are installing for this
hardware has not
passed Windows Logo testing to verify its
compatibility with windowsXP.
Continuing your installation of this software may
impair or destabilize the correct operation of your
system either immediately or in the furture.
Microsoft strongly recommends that you stop this
installation now and contact the hardware vendor for
software that has passed windows Logo testing."

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SOLUTION

rknetwork

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veedar

ASKER

Thanks but the damage to the drive is very slight and it now passes diagnostics.

I agree that the USB drivers most likely were damaged.

I'm hoping someone has an idea for a way to fix them.

ASKER CERTIFIED SOLUTION

johnb6767

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johnb6767

Keep in mind this was just to get past the logon screen to get in and fix whats broken.... Once you get in, you can probably fix the hardware devices, by uninstalling them from the device manager, and even all your USB Root Hubs, and reinstall your Chipset Drivers, to rebuild the USB.....

rknetwork

Enabling Remote Desktop is much easier

http://technet.microsoft.com/en-us/library/cc782195.aspx

After you logged in using Remote Desktop you can install Remote Admin from http://www.radmin.com/ and you can control the console remotely

SOLUTION

nobus

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veedar

ASKER

Thanks for the suggestions I'll try them tonight.

It's running Media Center 2005 so remote desktop is a possibility.

The mouse and keyboard are verified to be good and working via UBCD4Win.

cubeeq

:-) put the keyboard to USB<->PS/2 reduction !

nobus

can you have a PS/2 keyboard and mouse connector? - try with those then

SOLUTION

sublifer

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veedar

ASKER

Thanks but ran out of time an had to reinstall nothing I tried worked.

I tried/failed to uninstall the USB drivers from a bootcd not sure if thats even possible.