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Citrix not seeing all Terminal Services Sessions

Posted on 2009-03-29
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Last Modified: 2012-05-06
Hi Guys,

I'm having an issue with some of the servers in a PS 4.5 farm. When viewing user sessions in the Access Management Console on some of the servers I can only see some of the users. I can see all sessions when using Terminal Services Manager.

I'm going to restart one of the servers tonight to see if it resolves the issue, but has anyone seen this one before?

Thanks,

Wayne.
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Question by:boppaluccio1
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pfcjoker earned 220 total points
ID: 24015790
I had this same issue with an older version of the CMAC (the one the ships on the 4.5 CD is pretty buggy). When I upgraded to the latest version it he issue went away and now I can see every session. Have you tried upgrading to the latest version?

4.6.3 is the latest as of this posting: http://support.citrix.com/article/CTX120238
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by:AdamBNYC
ID: 24020356
Also, are you sure that all users are coming in via ICA? Citrix will not see RDP sessions in the console, only ICA sessions. The TS manager will see all sessions because its configured to have both RDP and ICA listeners.
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by:boppaluccio1
ID: 24024039
Hi Guys - thanks for your input. I'll upgrade the CMAC today. All sessions are ICA sessions. This issue occurred at the weekend. Never an issue before then - no changes made at the weekend either.
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by:pfcjoker
pfcjoker earned 220 total points
ID: 24054642
Any luck with the upgrade showing all the ICA sessions?
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by:boppaluccio1
ID: 24054892
Reply... Okay... the upgrade did show the sessions - but not because of the upgrade - because the restart forced a restart of the IMA service which for some unknown reason clapped out on 4 of 6 servers at the same time, which is why I didn't think of it earlier.
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