Solved

Eventia Rerporter Application doens,t start.

Posted on 2009-03-30
2
770 Views
Last Modified: 2013-11-16
Hello!, i've got the next issue:
When I try to launch the Eventia Rerporter Application it shows the next message:

Failed to initialize communication with Eventia Rerporter Server. Check that the server is running (x.x.x.x).

When this messages displays, the status is: Connecting to Eventia Reporter Server... in background.

The Smart Center Packet is installed StandAlone in a HP Server with Windows 2003 Server. It applies to a Nokia Appliance. The CP version is NGX R62.

Thanks friends.
0
Comment
Question by:Andres2007
2 Comments
 
LVL 14

Accepted Solution

by:
grimkin earned 500 total points
ID: 24017550
Can you tell us a bit more about your environment?

Are you trying to log in from the same subnet as the reporter server? If so can you ping it?

Do you have a rule in place allowing the communication if not on the same subnet?

Are you trying to connect in across a VPN?

Is there any NAT occurring on the path between you and the Reporter server?

Have you checked network connectivity between a) you and the server and b) the firewall and the server?

Are there any failed connections in Tracker?
0
 

Author Comment

by:Andres2007
ID: 24038056
Tanks grimkin for you comments,
The Eventia Reporter Client is running is running in the same machime as SmartCenter (it`s a Standalone installation). I launch the Eventia Reporter to 127.0.0.1 as the same as SmartDshboard and SmartView Tracker.

I haven´t any rule that drops the communicaction with Eventia Reporter Server

I have not any VPN and NAT
In the Tracker, the Audit Tab shows that Eventia Reporter Client log in (when it is launched) and log out (when automatically the session is close by the error above).

I have seen in the SmartView Monitor that SmartCenter server shows the next error:
Error: 'Eventia Reporter' is not responding. Verify that 'Eventia Reporter' is installed on the gateway. If Eventia Reporter should be installed verify that it is not selected in the Products List of the Gateway (SmartDashboard > Gateway > General Properties > Check Point Products List)

How can I see if Eventia Reporter is installed on the Gateway?
My Gateways are in a cluster. They are Nokia IP390.

I hope this information be usefull for you.
Thanks again


0

Featured Post

Zoho SalesIQ

Hassle-free live chat software re-imagined for business growth. 2 users, always free.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Security is one of the biggest concerns when moving and migrating your data from your on-premise location to the Public Cloud.  Where is your data? Who can access it? Will it be safe from accidental deletion?  All of these questions and more are imp…
In the world of WAN, QoS is a pretty important topic for most, if not all, networks. Some WAN technologies have QoS mechanisms built in, but others, such as some L2 WAN's, don't have QoS control in the provider cloud.
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…

948 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

22 Experts available now in Live!

Get 1:1 Help Now