?
Solved

Outlook 2003 sending emails problem

Posted on 2009-03-30
10
Medium Priority
?
225 Views
Last Modified: 2012-05-06
I have an exchange server2003 installed in my company. one of the users has outlook 2003 with email pop3 account configured, he was receiving and sending emails normally. suddenly he became unable to send, he receives emails normally but when he send an email it leaves outbox and sit on sent emails normally but it does not reach its destination even locally. I tracked his sent emails from exchange server it gives the following error " Advanced queue failed to deliver message".  If I configure his email on other computer it works normally. Note that if he replied and email it reach destination but if he sends a new message it does not reach.
Can it be a virus?? the computer has AVG antivirus network edition with latest updates!
any ideas or solutions because I do not want to format the PC because all other applications are working properly??
0
Comment
Question by:zabbah55
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 4
10 Comments
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24017330
On the Client machine disable AVG and all Outlook addins and check what happens
0
 

Author Comment

by:zabbah55
ID: 24017358
I disabeld AVG and addins, but still the same problem. ?
0
 
LVL 13

Accepted Solution

by:
FearNoMore earned 750 total points
ID: 24017368
Configure a new windows profile for this user and then try.....
 
0
Office 365 Training for IT Pros

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 

Author Comment

by:zabbah55
ID: 24017393
I already tried this, but the same problem continues even if I logon with other user accounts. I reinstalled Office 2003, I deleted the mail profile , created a new profile accounts in various users, but in vain.  ???
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24017485
So this user cannot even send a mail locally to another user in the same domain?
Do you use GFI or any SPAM filter on the Exchange Server?
0
 

Author Comment

by:zabbah55
ID: 24017540
yes even locally to another user in the same domain it cannot. But if I use another computer it works normally.
yes I use GFI mail security on the exchange.
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24017576
Whats the IP of this computer?
Check the GFI rules to check whether this IP is being blocked by GFI
0
 

Author Comment

by:zabbah55
ID: 24018482
No, the is no ip blocking in GFI.
0
 
LVL 3

Expert Comment

by:cubeeq
ID: 24022569
I've had similar problem with Outlook 2007 recently. Sent messages from POP account were sitting in Oubound queue in Outlook and nothing helped to move them out. After installing latest MS updates and rebooting the problem misteriously disappeared.
0
 
LVL 13

Expert Comment

by:FearNoMore
ID: 24035120

Also on this computer....open up outlook with the rpcdiag switch
Start....Run.....Outlook /rpcdiag
Is a tcp ip connection established with the Exchange Server?
Can you stop sinks for GFI or maybe disable GFI and then check what happens?
0

Featured Post

Introducing Priority Question

Increase expert visibility of your issues by participating in Priority Question, our latest feature for Premium and Team Account holders. Adjust the priority of your question to get emergent issues in front of subject-matter experts for help when you need it most.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

In-place Upgrading Dirsync to Azure AD Connect
This article describes how to import an Outlook PST file to Office 365 using a third party product to avoid Microsoft's Azure command line tool, saving you time.
This Experts Exchange video Micro Tutorial shows how to tell Microsoft Office that a word is NOT spelled correctly. Microsoft Office has a built-in, main dictionary that is shared by Office apps, including Excel, Outlook, PowerPoint, and Word. When …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …
Suggested Courses
Course of the Month14 days, 19 hours left to enroll

771 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question