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Backup Exec 12.5 Notifications

Posted on 2009-03-30
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Last Modified: 2013-12-01
Since upgrading to 12.5 none of the notifications have been working properly.

I get most of the notifications from the system such as failed jobs and system notifications but none of the completed notifications come through. They all sit in the Name_SMTP.txt log with send failed. All the other notifications work but the completed wont come through for some reason.

Has anyone else had this problem? Does anyone know where i can look or how to fix it?
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Question by:hmuser
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3 Comments
 
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Expert Comment

by:SysExpert
ID: 24020625
go through all the SMTP mail settings in the BE config again, and reenter and double check.

Are all alerts going to the same SMTP server with the same email addresses ?

If this is still an issue after double checking and changing, it is time to call Symantec...


I hope this helps !
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Author Comment

by:hmuser
ID: 24026447
All the alerts are going to the same SMTP server with the same email address.

I will remove and start again and then give them a call.
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Accepted Solution

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hmuser earned 0 total points
ID: 24353253
Found out that our mail server was blocking the emails due to the large attachments of the job log.

Changed the job log to Summary Info only instead of Summary Info, directories, files and file details. under Tools > Options.
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