• Status: Solved
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Backup Exec 12.5 Notifications

Since upgrading to 12.5 none of the notifications have been working properly.

I get most of the notifications from the system such as failed jobs and system notifications but none of the completed notifications come through. They all sit in the Name_SMTP.txt log with send failed. All the other notifications work but the completed wont come through for some reason.

Has anyone else had this problem? Does anyone know where i can look or how to fix it?
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Headmasters
Asked:
Headmasters
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1 Solution
 
SysExpertCommented:
go through all the SMTP mail settings in the BE config again, and reenter and double check.

Are all alerts going to the same SMTP server with the same email addresses ?

If this is still an issue after double checking and changing, it is time to call Symantec...


I hope this helps !
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HeadmastersAuthor Commented:
All the alerts are going to the same SMTP server with the same email address.

I will remove and start again and then give them a call.
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HeadmastersAuthor Commented:
Found out that our mail server was blocking the emails due to the large attachments of the job log.

Changed the job log to Summary Info only instead of Summary Info, directories, files and file details. under Tools > Options.
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