Learn how to a build a cloud-first strategyRegister Now

x
  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 525
  • Last Modified:

SP3 - Installation Problem ... Access is denied

I have been having problems trying to install SP3 from Windows Automatic Updates.

Each time I attempt to install the service pack, it proceeds through the installation and half way through it I receive an error that says "Access Denied", then it rolls back.

These are the things I have tried to do, to fix the problem.
1) I have tried manually downloading SP3 and installing it = did not work.
2) I have tried http://support.microsoft.com/kb/315341 = it did not work.
3) Download and install SubInACL
http://www.microsoft.com/downloads/details.aspx?FamilyID=E8BA3E56-D8FE-4A91-93CF-ED6985E3927B&displaylang=en
     a) Click on Start > Run > type in Notepad and press Enter.
     b) Copy and paste the following content to Notepad. Then from Notepad click on File > Save As > change the file name to RESET.CMD and change the file types to All files. Save the file to C:\Program Files\Windows Resource Kits\Tools folder. (NOTE : This is the same folder for the downloaded SubinACL)

subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f
subinacl /subdirectories %SystemDrive% /grant=administrators=f
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=system=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=system=f
subinacl /subdirectories %SystemDrive% /grant=system=f

     c) Go to Start > Run > type cmd and press Enter. Type CD C:\Program Files\Windows Resource Kits\Tools. Once it change the directory, type reset.cmd and press Enter
===================
That did not work.

Does anybody have any other ideas.
0
Worldsplayground
Asked:
Worldsplayground
  • 4
  • 3
  • 2
  • +2
1 Solution
 
csaint00Commented:
Could be a virus hooked into a Windows system file that SP3 is trying to replace. The virus may be locking the file to prevent removal. Run a solid virus scan from Avast or AVG if no client is already installed.
0
 
speshalystCommented:
what are u logged in as when u run the install ? did you try logging in as the Local Admin of the box?
0
 
MathiauCommented:
download the network version and try to run it from your system.
0
What does it mean to be "Always On"?

Is your cloud always on? With an Always On cloud you won't have to worry about downtime for maintenance or software application code updates, ensuring that your bottom line isn't affected.

 
WorldsplaygroundAuthor Commented:
Hi Guys,
Here are the replies to each of your questions..
=========
csaint00:
I have tried Avast and also have ZoneAlarm Internet Security Suite with the Anti-Virus and
there appears to be no virus on my system.
==================================================================================
speshalyst:
I log as me and I am the administrator.  I have tried safe mode as the administrator as well and still no fix to the problem.
==================================================================================
Mathiau:
I am not sure what you mean by the network version.  What is the network version?  How is it different to downloading it manually from Microsofts Website?  Where do I get this network version?  Do I install it the same way on a Local PC?
==================================================================================
0
 
speshalystCommented:
just to verify , you said u are logged in as you .. which im assuming must be a domain account .. which maybe or not be a part of the local administrators group on that machine.
would you be able to login as the "Administrator" of the machine and not as ur domain account
 
 
0
 
csaint00Commented:
Hmm, your event log usually has more detailed error messages when an installation goes south. Can you take a look and see if there are any glaring error messages in system or application.
0
 
MathiauCommented:
the service packs micrisoft has, have network versions, you can download the entire service pack as an .exe to your computer and try to run it that way, instead of via windows updates :)
0
 
pnrhaitCommented:
turn off zone alarm and try your install of sp3
0
 
WorldsplaygroundAuthor Commented:
Thanks guys for the suggestions ... here are the replies ...
==================
speshalyst: The computer is a stand alone.  There are no domains.  Tried to do the administrator logon in Safe Mode and same problem occurred.
===================
csaint00: Nothing notable in the system or application logs.
===================
Mathiau: tried that and the "Access Denied" message continually appears.
===================
pnrhait: Turned off ZoneAlarm and attempted re-install.  Problem still occurs.
====================

Any other suggestions?
0
 
WorldsplaygroundAuthor Commented:
Hi guys,
It has been awhile, are there any other suggestions to help me with this or should I call it DEFEAT!
0
 
speshalystCommented:
"speshalyst: The computer is a stand alone.  There are no domains.  Tried to do the administrator logon in Safe Mode and same problem occurred"
 
Just to clarify.. did you login as the Admin account into the SAFE mode?
 
0
 
WorldsplaygroundAuthor Commented:
Yes I did.  Still had the same problem.
0

Featured Post

Technology Partners: We Want Your Opinion!

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

  • 4
  • 3
  • 2
  • +2
Tackle projects and never again get stuck behind a technical roadblock.
Join Now