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SP3 - Installation Problem ... Access is denied

Posted on 2009-03-30
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Last Modified: 2012-05-06
I have been having problems trying to install SP3 from Windows Automatic Updates.

Each time I attempt to install the service pack, it proceeds through the installation and half way through it I receive an error that says "Access Denied", then it rolls back.

These are the things I have tried to do, to fix the problem.
1) I have tried manually downloading SP3 and installing it = did not work.
2) I have tried http://support.microsoft.com/kb/315341 = it did not work.
3) Download and install SubInACL
http://www.microsoft.com/downloads/details.aspx?FamilyID=E8BA3E56-D8FE-4A91-93CF-ED6985E3927B&displaylang=en
     a) Click on Start > Run > type in Notepad and press Enter.
     b) Copy and paste the following content to Notepad. Then from Notepad click on File > Save As > change the file name to RESET.CMD and change the file types to All files. Save the file to C:\Program Files\Windows Resource Kits\Tools folder. (NOTE : This is the same folder for the downloaded SubinACL)

subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=administrators=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=administrators=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=administrators=f
subinacl /subdirectories %SystemDrive% /grant=administrators=f
subinacl /subkeyreg HKEY_LOCAL_MACHINE /grant=system=f
subinacl /subkeyreg HKEY_CURRENT_USER /grant=system=f
subinacl /subkeyreg HKEY_CLASSES_ROOT /grant=system=f
subinacl /subdirectories %SystemDrive% /grant=system=f

     c) Go to Start > Run > type cmd and press Enter. Type CD C:\Program Files\Windows Resource Kits\Tools. Once it change the directory, type reset.cmd and press Enter
===================
That did not work.

Does anybody have any other ideas.
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Question by:Worldsplayground
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12 Comments
 
LVL 3

Expert Comment

by:csaint00
ID: 24018179
Could be a virus hooked into a Windows system file that SP3 is trying to replace. The virus may be locking the file to prevent removal. Run a solid virus scan from Avast or AVG if no client is already installed.
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Expert Comment

by:speshalyst
ID: 24018465
what are u logged in as when u run the install ? did you try logging in as the Local Admin of the box?
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Expert Comment

by:Mathiau
ID: 24023221
download the network version and try to run it from your system.
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Author Comment

by:Worldsplayground
ID: 24027177
Hi Guys,
Here are the replies to each of your questions..
=========
csaint00:
I have tried Avast and also have ZoneAlarm Internet Security Suite with the Anti-Virus and
there appears to be no virus on my system.
==================================================================================
speshalyst:
I log as me and I am the administrator.  I have tried safe mode as the administrator as well and still no fix to the problem.
==================================================================================
Mathiau:
I am not sure what you mean by the network version.  What is the network version?  How is it different to downloading it manually from Microsofts Website?  Where do I get this network version?  Do I install it the same way on a Local PC?
==================================================================================
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Expert Comment

by:speshalyst
ID: 24027948
just to verify , you said u are logged in as you .. which im assuming must be a domain account .. which maybe or not be a part of the local administrators group on that machine.
would you be able to login as the "Administrator" of the machine and not as ur domain account
 
 
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Expert Comment

by:csaint00
ID: 24028442
Hmm, your event log usually has more detailed error messages when an installation goes south. Can you take a look and see if there are any glaring error messages in system or application.
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Expert Comment

by:Mathiau
ID: 24041672
the service packs micrisoft has, have network versions, you can download the entire service pack as an .exe to your computer and try to run it that way, instead of via windows updates :)
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LVL 4

Expert Comment

by:pnrhait
ID: 24041750
turn off zone alarm and try your install of sp3
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Author Comment

by:Worldsplayground
ID: 24070336
Thanks guys for the suggestions ... here are the replies ...
==================
speshalyst: The computer is a stand alone.  There are no domains.  Tried to do the administrator logon in Safe Mode and same problem occurred.
===================
csaint00: Nothing notable in the system or application logs.
===================
Mathiau: tried that and the "Access Denied" message continually appears.
===================
pnrhait: Turned off ZoneAlarm and attempted re-install.  Problem still occurs.
====================

Any other suggestions?
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Author Comment

by:Worldsplayground
ID: 24441091
Hi guys,
It has been awhile, are there any other suggestions to help me with this or should I call it DEFEAT!
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LVL 16

Expert Comment

by:speshalyst
ID: 24441169
"speshalyst: The computer is a stand alone.  There are no domains.  Tried to do the administrator logon in Safe Mode and same problem occurred"
 
Just to clarify.. did you login as the Admin account into the SAFE mode?
 
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Accepted Solution

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Worldsplayground earned 0 total points
ID: 24447547
Yes I did.  Still had the same problem.
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