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Lotus Notes mailbox recreate

gmpon asked
Last Modified: 2013-12-18
Using Notes 7 here. How can I delete and recreate a users mailbox (.nsf)?

Thanx ...
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brwwigginsIT Manager

By delete and re-create, do you mean remove and then re-create with all the old stuff intact? If so you would have to restore from a backup.

If you delete the user's mailbox, you'll have to create then a new (blank) one to work with.
Top Expert 2007

The real question is why you want to do this ?

Are you trying to fix a corrupted mail box ?

Did the user lose his password ?

I hope this helps !


I want to get rid of his current mailbox and start a whole new one for him. Current mail doesn't need to be saved. I tested with another account just deleting the NSF to see if it would recreate a new file automatically, but it doesn't appear to do that. So how would I actually create a new mailbox?

I think there is corruption somewhere, we have a customized routine that upon exiting an e-mail, the user is prompted to file the e-mail on our servers. The user then enters the parameters or cancels out (i.e. for personal e-mails).

In this person's case, when he cancels out of the filing system, it opens a tab with an e-mail which he has deleted. So I have no clue where it's getting that old e-mail information from. The database has been run through a fix & compaction.

Thanx ...
Top Expert 2007

have you done a replace design from the correct mail template ?

Creating the mail box from the correct template is not a problem, but you need to check the current ACL settings so that you can reproduce them.

 I hope this helps !


I actually replaced the design with the default, did fixup, waited a day then replaced the design with our customized one. No change.

My question really then is what are the steps to create the mailbox once I've zapped the other one?

Thanx ...
IT Manager
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