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ALPS TOUCHPAD - CAN'T UNINSTALL OR REINSTALL - DELL D800
Posted on 2009-03-30
Hello, I have a user that has a Dell Latitude D800 laptop. The Alps Touchpad stopped functioning. My first action was to try to re-install the Alps touchpad drivers (fromt he Dell site) I can download and unzip the file without error. When I try to install the software I get the error "Software installation has been cancelled". I never canceled the installation, the error pops-up aotomatically. I get the same error when I try to uninstall the Alps touchpad from add/remove programs. I have run Adaware & Malware Bytes, hoping it may have been a malicious file causing the error, but neither of them seemed to fix the problem. I have also used the Windows XP Operating disk to run a Windows repair. Any advice/help/tips I can gte to repair, successfully re-install, or successfully un-install the Alps software & drivers woudl be appreciated. Have a nice day.
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I knew there had to be an explanation why i did not mention I had tried this! When I boot into safe mode, the resolution is set so that I can not read anything on the screen! The screen looks as if the horizontal adjustment on your TV is set wrong. I tried to adjust it and had no luck. I am trying to download a new graphics driver for it to see if that will help me set the resolution to where I can see whats going on! As soon as I can see whats happeneing, Ill report back on my attempt to uninstall it from safe mode!
Hello, I have the same issue. In fact the Alps touch pad don not work. The icon in tsk bar is present. I have no error on device mannager. but it doesn't work. I try to unsintall driver in safe mode. I get message have to reboot the PC, and after restart "new device was installed". But still not works. I happend after have cleanned the registry form many error, and USB dectection erros. Itis a Dell Latidue 620 windows XP SP2
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