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ALPS TOUCHPAD - CAN'T UNINSTALL OR REINSTALL - DELL D800

Posted on 2009-03-30
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Last Modified: 2013-12-09
Hello, I have a user that has a Dell Latitude D800 laptop.  The Alps Touchpad stopped functioning.  My first action was to try to re-install the Alps touchpad drivers (fromt he Dell site)  I can download and unzip the file without error.  When I try to install the software I get the error "Software installation has been cancelled".  I never canceled the installation, the error pops-up aotomatically.  I get the same error when I try to uninstall the Alps touchpad from add/remove programs.  I have run Adaware & Malware Bytes, hoping it may have been a malicious file causing the error, but neither of them seemed to fix the problem.    I have also used the Windows XP Operating disk to run a Windows repair.  Any advice/help/tips I can gte to repair, successfully re-install, or successfully un-install the Alps software & drivers woudl be appreciated.  Have a nice day.
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Question by:JOEinMARYLAND
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Accepted Solution

by:
apinet earned 2000 total points
ID: 24018917
Start the system in safe mode and try to uninstall - Reinstall.
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Author Comment

by:JOEinMARYLAND
ID: 24019312
I knew there had to be an explanation why i did not mention I had tried this!  When I boot into safe mode, the resolution is set so that I can not read anything on the screen!  The screen looks as if the horizontal adjustment on your TV is set wrong.  I tried to adjust it and had no luck.  I am trying to download a new graphics driver for it to see if that will help me set the resolution to where I can see whats going on! As soon as I can see whats happeneing,  Ill report back on my attempt to uninstall it from safe mode!
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Author Comment

by:JOEinMARYLAND
ID: 24019651
Ok, I tried to uninstall it in safe mode - no luck.  I tried to reinstall it in safe mode - no luck!
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Expert Comment

by:mainate
ID: 24037117
Hello, I have the same issue. In fact the Alps touch pad don not work. The icon in tsk bar is present. I have no error on device mannager. but it doesn't work. I try to unsintall driver in safe mode. I get message have to reboot the PC, and after restart "new device was installed". But still not works. I happend after have cleanned the registry form many error, and USB dectection erros. Itis a Dell Latidue 620 windows XP SP2
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Author Closing Comment

by:JOEinMARYLAND
ID: 31564322
USER NO LONGER HAS THE COMPUTER!  THANKS FOR TRYING TO HELP!
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