We help IT Professionals succeed at work.

ALPS TOUCHPAD - CAN'T UNINSTALL OR REINSTALL - DELL D800

JOEinMARYLAND
JOEinMARYLAND asked
on
5 Comments
1 Solution
2,657 Views
Last Modified: 2013-12-09
Hello, I have a user that has a Dell Latitude D800 laptop.  The Alps Touchpad stopped functioning.  My first action was to try to re-install the Alps touchpad drivers (fromt he Dell site)  I can download and unzip the file without error.  When I try to install the software I get the error "Software installation has been cancelled".  I never canceled the installation, the error pops-up aotomatically.  I get the same error when I try to uninstall the Alps touchpad from add/remove programs.  I have run Adaware & Malware Bytes, hoping it may have been a malicious file causing the error, but neither of them seemed to fix the problem.    I have also used the Windows XP Operating disk to run a Windows repair.  Any advice/help/tips I can gte to repair, successfully re-install, or successfully un-install the Alps software & drivers woudl be appreciated.  Have a nice day.
Comment
Watch Question

View Solution Only

Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
JOEinMARYLAND

Author

Commented:
I knew there had to be an explanation why i did not mention I had tried this!  When I boot into safe mode, the resolution is set so that I can not read anything on the screen!  The screen looks as if the horizontal adjustment on your TV is set wrong.  I tried to adjust it and had no luck.  I am trying to download a new graphics driver for it to see if that will help me set the resolution to where I can see whats going on! As soon as I can see whats happeneing,  Ill report back on my attempt to uninstall it from safe mode!
JOEinMARYLAND

Author

Commented:
Ok, I tried to uninstall it in safe mode - no luck.  I tried to reinstall it in safe mode - no luck!
mainate

Commented:
Hello, I have the same issue. In fact the Alps touch pad don not work. The icon in tsk bar is present. I have no error on device mannager. but it doesn't work. I try to unsintall driver in safe mode. I get message have to reboot the PC, and after restart "new device was installed". But still not works. I happend after have cleanned the registry form many error, and USB dectection erros. Itis a Dell Latidue 620 windows XP SP2
JOEinMARYLAND

Author

Commented:
USER NO LONGER HAS THE COMPUTER!  THANKS FOR TRYING TO HELP!

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.

View Solution